Make sure your WiFi uses the b / g standard, only n or ac does not work.
Turn off your Homey.
Restart your Router and any Access Points that distribute IP addresses.
Start your Homey again.
If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation.
Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not use ÄÀö or other special characters.
If you have an extra mobile phone, switch off your router and share WiFi from your mobile phone with the same SSID and password that your router uses. Connect Homey to that network and then start up your router again and turn off the WiFi sharing from your mobile, Homey should then kindly use your regular WiFi.
If your are still unable to connect, try changing the USB power supply, make sure the new one can handle a minimum of 2.4 Amp.
Once you get it to work you should be able to turn 5 GHz, n and ac back on again in your Router / APâs.
And while youâr at it itâs a good idea to assign your Homey a fixed/static IP address in your Router.
Homey doesnât support it, there is no setting for that. And i donât want to do that in my router, donât want static addresses in my DHCP poolâŠ
So if itâs recommended, why isnât this a setting in Homey itself?
If I make a DHCP reservation for a device in my router, this ip adres is automatically excluded from the range.
Why is this not preferred for you? Also, does your dhcp pool start at the first available address? Maybe you can make a reservation outside of the pool? (to clarify; if the first ip adres of the dhcp pool is 192.168.1.50 and the last one is 192.168.1.254 you can make a reservation for 192.168.1.10 )
I know it getâs excluded. But thatâs the point: reservation occurs on the already supplied DHCP address, thus in the DHCP pool. And I explicitly donât want that.
My point is: if it is recommended by the manufacturer (which i completely understand), then make it possible in the device and donât force customers to have to poke around in their router configuration.
You and I know how to do it, but most of the ânormalâ customers donât even know how to get into their routerâŠ
First, it was not Athom that recommended using static IP address for Homey, it was all me!
Second, this is a community forum and almost never the voice of Athom. My advice comes from helping hundreds of ppl with issues where a static IP address somewhat helped minimize the issues.
But you are free to continue to use a dynamic IP address
I understand your point, it is weird you cannot provide a static ip adres in the device.
But it is also a bit weird that you cannot join another wifi network from the interface. But it is foolproof, if homey doesnt connect to the wifi, reset the device and join again.
About the DHCP: if a device does a DHCP request, it will provide the previous adres. If a DHCP server gives a DHCP offer it will provide the stored ip adres. Sooo⊠if you donât reset the homey and your router at the same time, your device will keep the same ip address.
Second thing about DHCP servers: If you make a static dhcp reservation with an ip address outside of the dhcp pool the dhcp request gets denied and a dhcp offer with the static reservation will be sent to the device. devices are not aware of dhcp scopes and exclusions so will happily accept the ip adres given by the server.
I have problems connecting to my WiFi. I have tried to resolve it using advice 1-6. My SSID is âMelinda_24GHzâ⊠Changing SSID is not a small issue. All my stuff needs to be reconnected⊠Is it really necessary to exclude special characters? And why is this even an issue for Homey? BR Henrik
Hi Henrik.
The troubleshooting suggestions is quite general when it comes to WiFi problems, Homey have no issues with WiFi most of the time but to minimize the number of problem sources I often ask ppl to remove special characters. Sometimes that has turned out to be the problem, mostly not.
Have you tried connecting Homey to a mobile phone WiFi?
It turned out to be the special character that was the problem. Many thanks!
However, I strongly suggest you guys include these advice in your Q&A more visably. It took a while before I found this. I spent many hours trying and tryingâŠ
Could also add tips to use correct USB power source.
I couldnât get my to recover until I change ac/dc plug/ charger. And it finally got pass orange led mode and where able to recover.
Since few days I switch to Ziggo. No I can not reconnect my Homey anymore. I did all the steps above but none of this works. In step 8 I can see that Homey is connected to my phone for a few seconds and then itâs gone and Homey says: Sorry, ik kan niet verbinden met dit netwerk.
I turned off 5 GHz and turned on 2.4GHz.
I used b/g/n standard
Turned off my Acces point
SSID is only characters
I use IPad addapter
Can you please help what steps are further left?
(mag ook in het Nederlands)
This is a issue multiple users have had.
Iâm writing this in case it helps othersâŠ
I just tried to setup my new Homey, and also had a lot of issues with it.
I have tried turning of 5 GHz on my Wifi, and changeing 2.4 GHz to only use G/B with no luck (This is mentioned in Homeyâs support page).
I tried turning of my wifi, creating a new mobile hopspot with same SSID and password, also no luck.
Tried reboot and reset the Homey a few times.
Tried to setup the unit from a Chrome browser on my laptop.
All of the above has been testet without luck a few times.
After the last reboot it connected without any problems at all.
Strange this issue is still on the unit after a few yearsâŠ
On top of doublechecking that your wifi supports 8.11 b/g (2.4 GHz), could you please check whether you are using a mesh wifi system?
Sometimes some wifi devices have some issues when connecting to mesh systems, especially the old ones that are only able to work at 8.11 b/g
I have a mesh system at home and I donât have issues with Homey but still you might want to check (I have had some issues with other devices).
A test should be easy, just switch off all your mesh devices except the main one, just having homey closed to it, restarting first the wifi device and homey afterwards.
Iâve bought a new Homey Bridge a few days ago and still have these connection Problems. I checked anything mentioned in this forum. Is there any help a few month later?
