Today I noticed I couldn’t connect to my Homey Pro (old version), not with the mobile app, not with the web app. I tried by putting it into recovery mode, which worked but then my phone(s) don’t see any wifi network named ‘Homey…’ so I’m stuck there. Multiple reboots aren’t giving any result. Acco…

Okay. Don’t know what exactly happened. But it’s back on again! :grin: Kept homey off power for almost an hour. Then powered it on, and lo and behold, it started working again. Immediately made a back up, in case it’ll stop again. Really annoying though that I don’t know the reason behind this wh…

Did you tried a PTP? (power down for at least 10 minutes), reset youre router. Tried another powerplug, 5V with at least 2A? And maybe try another cable.

Additional (maybe your wifi interferes with Homey’s AP) [image] Problems connecting your new Homey Pro to your WiFi? Try this! Questions & Help Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. …

Thanks! I have rebooted my Homey several times, pulled the plug and waited for 30+ minutes,… nothing seems to work. The Led ring still works and Homey seems to be active, concluding from the color animation of the ledring. But I don’t see my flows running. It seems to me that the wifi chip is faul…

[image] JonE: The SSID of Homey is ‘Homey…’ right? If yes, I don’t see that device anywhere in my list of connected devices in my router’s app. Those are two different things: the SSID (“HomeySetup…”) is the wireless network that Homey sets up itself during setup mode. You need to connect to…

I am aware that the SSID of Homey’s wifi network is something else than the ‘broadcasted’ name of the devices in my router’s list of devices. As I don’t see Homey in this list of devices, I suspect that Homey is currently not (able to) connect(ed) to my home’s Wifi. Is there anything that I can do…

[image] JonE: Is there anything that I can do to 100% verify if Homey’s wifi is working or not? Not really, no. If you put it in recovery mode and the HomeySetup network doesn’t show up (try testing with multiple devices if possible) there’s no way to recover from that AFAIK.

After the 10-9-…1 countdown I’m hearing ‘Hi I am Homey, open the app to get started’. The led ring is pulsating in yellow. Then, previous times when I did this, the HomeySetup wifi network was showing in my phone. This time it isn’t. Not on my phone, not on my 2nd phone, not on my laptop. I am REAL…

[image] JonE: Is there any (hackish) way to get onto Homey (perhaps by USB cable?) to offload my profile/flows/devices in case I will have to move to a new Homey? Nope, the white ball is a black box (no pun intended). Possibly Athom might be able to fix it, but you’d have to contact them.

Yes did that 2 days ago. They’re extremely non-responding. Another (somewhat less urgent) ticket is already taking 3 weeks to be answered… This really sucks. Homey not reachable and nothing from the company that looks like help.

I had this same problem, that i could not connect to Homey. It first started that i could not connect from internet but i was able to connect from lan. Rebooted and after that i could not connect even from lan. So i unplugged power source and changed the outlet completely. After that device was con…

Homey stays offline....😰

Questions & Help

Peter_Kawa June 29, 2023, 12:45pm 3

Additional (maybe your wifi interferes with Homey’s AP)

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Homey stays offline....😰

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