I have started a ticket, but is two weeks waiting time on the tickets…
How can i join your ticket. Maybe if there’s a group of people - then they notice us?
Don’t know how to do that. My homey has stopped to start some flows, but not all…
Started a new topic in the main homey thread. Please describe your problem in that thread also, if they are similar.
A couple of days ago I noticed that the Eufy Security app stopped working.
Could not restart the app, got the message “not installed”. Contacted the developer with a diagnostic report and got the answer that it´s not related to the app, it´s a Homey issue.
Saw that I didn´t have the latest firmware so I tried to upgrade, but the progress bar of the download never got passed 0%, tried both the app and the webb-app. Upgraded the firmware via USB. Worked fine.
Tried to reboot the Eufy Security app with the same result. Uninstall worked and the app disappeared. Install makes the app show in App Library, but it will not work. No CPU och memory usage and the app says “not installed” when I try to reboot.
The I tried to install other apps, with the same result as the Eufy Security app. I think the Eufy Security app did an auto update a couple of days ago and stopped working since then. That will explain why it stopped working.
Tried rebooting Homey a number of times and the router a couple of times.
Anyone else have issues with installing new apps, or apps that did an autoupdate stopped functioning?
I have started a ticket with Homey.
Just contact support individually, and keep eachother informed in topics like this one.
AFAIK there’s no “join”, “follow” or “share” functionality for support tickets.
Having same problem, but with diffrent app, opened a ticket as well
A good idea is to turn off auto update on all of you apps. A couple of my apps already updated automatically and now they are not working.
Homey must solve this now!!!
A week after the ticket request, i still have not heard anything back. The switches, sensors, floor heating don’t work and there’s nothing i can do about it.
Based on my own experience of several recent tickets, it currently can take between one and a half, and four weeks for them to respond.
Thanks for the info.
I´m trying to find my ticket and information about it. I got an email from Homey when I submitted the ticket, with a ticket-number but I can’t find anything online. Is it possible to see the ticket on my account on Homey website?
Yes. Go to Homey’s main website, and click Support > Knowledge Base in the top menu:
Next, if you have not already done so, click the Sign in link on the top right:
If you are already signed in, then your name is displayed in the top right.
Click your name and select My Activities:
This will show you an overview of all your submitted tickets and their status.
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Hmm, ages ago I suggested Athom to add a link to the activities screen in the confirmation mail…
Good suggestion, as it is quite hidden right now. There is also no link to your tickets when you log into your account. The ticket system is completely separate from the rest of your account.
Problem solved. Thx to Athom support.
I don’t know why, but as my explanation for this problem - that they’re testing IPV6 on device firmware.
Answer on my ticket:
“This issue seems to be caused by your internet modem issuing IPv6 addresses. Could you please disable IPv6 in your internet router? Please also send us a screenshot from https://test-ipv6.com/ If possible, could you reboot your internet modem once? Then please reboot your Homey Pro once, try to install an app and then send a diagnostic report to us?
I look forward hearing from you.
Best regards, Arno”
I go to my Mikrotik, shutdown IPV6 tunnel, turned off IPV6 setting and also forwarding and after send to reboot Homey. Two minutes later all Apps installed by themselves successfully.
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Exactly the same for me!
? Same problem, or same problem + same solution?
Sorry. I thought it was obvious from my previous posts that we have the same problem, therefore when Asta presented the mail and solution provided, I just replied that all he wrote was the same for me.
I’ll do better next time.
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I didn’t look for earlier posts this time, thanks for the heads up!
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Had the same problem, suddenly the connection to my Netatmo Weather Station stopped to work, installing new apps took extremly long and stopped half of the way (App visible in the list of apps, but clicking on restart resulted in error message: “Not installed”).
For me, just rebooting my Fritzbox (without disabling IPv6) was the solution.
