Cannot add new apps to Homey suddenly

Questions & Help
21

I can’t install any apps and my homey pro 2023 does not work / talk to any apps at the moment. Netatmo not getting data, knmi offline, no push to LaMetric, etc.

Rebooting did not work, is there anything else I can try?

22

The possible best fix is mentioned in the post above yours, Niels.

23

That does not look very user friendly, i bought it less then a month ago. Is this the only thing that solves my problems? Do i have to do this again in 3 weeks?

Update: did all the steps but it did not solve the problem.

24

True, but Homey is just another computer with it’s quirks.
But you were just unlucky, this is a bug which should (get) (have been) fixed.

Only the Smurfs know.

Why. This is unrelated to the time you installed your Homey.

Report to https://homey.app/support please, this is just a users forum.

25

Hi

I have a similarly problem, about a week ago, out of the blue… one app went unavailable and i rebooted and cut the power but nothing helped, yesterday two more apps went unavailable and when i try restarting them homey says the app isn’t installed. Looks like they are installed but not running, tried to reinstall the apps and that works but the result is the same…
So i have tried to reinstall reboot both through the app and by cutting the power for 10-15 min. Is the next step to do a FW update from PC?
(2023 pro modell)

304687C0

26

Same problem here on 2 pro 2023’s.

Here are the diagnostics:

4AD70163

And the same problem on a fresh install:

9D622A81

I did a restore from backup. Not a single app is running anymore.

  • Re-Installing apps doesn’t work.
  • Updating the pro via direct usb connection doesn’t solve the problem.
  • Clean install has the same problem
  • Switching to experimental software doesn’t solve anything either.

I don’t have an operational Homey at the moment which is really inconvenient.

27

Sorry to hear but thanks for the update on the things you tried.
I have created a support ticket but if i have to wait a week to get help, my wife gonna make me place this one in the bin. For not be able to use the light switches…

28

same here…
USB tools for updates did not work

29

Did you try restarting your router(s)?

That could solve the problems.

30

That was a great tip!

I’ve re-installed the Homey via another Wifi network and it’s working flawless again. Using Ubiquity equipment. Still figuring out what the problem is within my UI network.

31

Well can for the life of me dont see how network related problems could affect just some apps… And in the way it did. But i stand corrected. Restarted router and all ap:s and then Homey. Everything is now working again…
Thanks for the tip. Still confused but at least it works.

32

I know it doesn’t sound like it could be network related, but glad it did solve the problems!

33

Tried upgrading firmware via USB, tried rebooting router and Homey. Does not work.

34

Good day
Have the same problems about 10 days:

  1. Firmware not updating. In my Mikrotik i see that Homey getting established connections to server, but when it try to connect https file server then it gets connections closed. On web site version i see Abort, too many retries. Url=https://pro-ota.homeycdn.net/homey-pro-firmware-v12.4.1-1181615.img?homey=------ total=2415918592, downloaded=0
    I v tried with ipv6 tunnelling from Germany, with Netherlands vpn, without vpn, try to get off all rules for this ip in firewall - its not helped
  2. All begin when my two Apps Aeotec and Heated get automatic updates and stop working with “App not installed” message.
    I can give any diagnostic information if it help to solve the this problem.
    Send you diagnostic report from Homey F989E91D and Aeotec app 9d3c63de-848c-4b4f-ab36-ef4cb3171541
35

Did you try restarting your router and (all) you WiFi access point(s)? Especially when using a mesh network for your WiFi, this sometimes results in connection issues with the symptoms you are experiencing.

36

My Homey connected with ethernet adapter.
Ive tried to restart homey at the same time to restart routers. But only remote, not physical

37

Performed a physical reboot - didn’t help
Model Homey Pro (Early 2023)
Version 12.2.0

38

I am in the same position as you, but I managed to upgrade Homey firmware via usb to the latest.
Didn’t help, but at least I have the latest firmware. When contacting support that will be their first option.

39

It’s just not quite clear to me whether there is technical support for the device itself. I’ve had help with apps, but this is the first time I’ve encountered such a problem.

40

If you mean the Homey itself, you can always try to contact Athom support: Support | Homey.

I see the also provide the official Aeotec app.