Cannot add new apps to Homey suddenly

Questions & Help
1

Hi, all of a sudden, I cannot add any new apps to Homey (early 2019). It says “app will be installed shortly” like usual, but nothing happens - the new app does not appear in the list of other installed apps.

  • having like 30 apps, no problems so far for years
  • tried in the mobile app as well as in the web based one
  • logged out from the app, logged in again
  • restarted Homey twice
  • tried adding like 5 different random apps
  • uninstalled one unused app (Timer), cannot add it back a minute after
  • as far as I remember, I was able to add an app like 2 weeks ago (Email) which I uninstalled shortly after - cannot add this one too now
  • a friend of mine with Homey Pro (the ball type one) runs into the very same issue with the same symptoms as me - completely different location (different city), different internet provider etc
  • but another friend of mine with a brand new Homey model is able to add apps with no issue…

Anyone else having similar problem on the “ball type” of Homeys? Any suggestions what else to try please?

2

Ah, this morning I encountered exact the same issue with both my Pro 19’s. This has never happened in 4.5 years.
I’ve reported it to Support.

NB. Usually the LED ring rotates with a blue color during installation, but now the LED ring only turns blue for half a second.

I think I installed an app just a few days ago.

Homey1: v12.4.0
Homey2: v12.4.0-rc2

I’ve reported it @ Slack as well.

4 Likes
3

I have 12.3.1 and yes, the LED ring goes in blue just for a half-turn…

4

Same here…:face_exhaling:

5

Same for me on my two Homeys!

6

Hi all, thanks for letting us know about your issue. This should be resolved by now, apologies for the inconvenience!

4 Likes
7

Yes it works again, confirmed on Homey early 2019 + Homey Pro. Thanks for resolving this so fast :+1:

8

Thanks, I also can install apps @ Pro 2019 again.

9

Hi still not working for me… even after a reboot :frowning:

10

For me its also not working. I tried to install an App since yesterday but nothing happens.
I get the message that the App will be installed soon but I never get it.
Homey Pro 2019

11

Could you share a Homey diagnostic report with me a few minutes after attempting to install an app?

12

That’s odd. It’s not generic now, I just installed an app w/o issues.

13

code : 215B0BBE

14

Thanks, I see that yesterday around 18:00 you succesfully installed the Wiser Schneider Electric app. It is possible that due to some caching you were still experiencing issues after I mentioned it was resolved. I believe it should be fully resolved now.

1 Like
15

Oh yeah, it worked ! I didn’t see that yesterday when I tried to add the app :slightly_smiling_face:
Thanks for the confirmation!

16

I still have the issue. My diagnostic code is 60E91264

To be more specific, I have tried to install 'MQTT Server by Emile Nijssen + MQTT Client by Menno van Grinsven + MQTT Broker byMenno. All give the message ‘(App name) will install on Homey shortly’ - they don’t.
As an experiment I also picked on ‘PLEX’ and ‘Wunder Weather’ - they did install.

17

I have just realised the MQTT apps I was trying to install are actually installed on the Phone App but not on the Browser. This is probably part of the confusion regarding Apps not downloading. A more appropriate error message is needed.

18

Please do realize browsers work with cached data (when it’s configured with default settings). So always first force reload a web page, or open it in a private tab, to see if the issue (like not seeing new installed apps) is caused by cached data or not.
I think there’s no way to catch this in an error message. It’s just browser related stuff.

19

I also had the problem on several attempts with the Google Nest App - it was definitely not due to the cache. But now it works again.

20

I have had a similar problem with my 2023 version. This is the response from home after six weeks. I haven’t had a chance to try it yet but it may help.
Be there

Mar 21, 2025, 08:52 GMT+1

Hi Simon,

Thank you for the reply!

It seems there might be an issue with the installed firmware on your Homey Pro. Could you please connect your Homey Pro to a PC or Mac using the steps explained in this article?

Please select the option to update firmware when connected to the PC. Don’t worry, doing this won’t delete any stored data on Homey Pro, so all flows and devices will be kept as is.

Please let me know if this resolved your issue.