Mmm, I get more and more confused. (And a bit worried for future issues). I did a local restore via the usb tool, not via the cloud. You too guys?
Tried both a local full backup and a cloud backup: same issue.
Can you actually pair new Zigbee devices or repair existing ones (via the maintenance section)?
Just repaired an Aqara FP300 sensor via maintenance. No issue.
I did not add new Zigbee devices (yet).
Yes I tried both local and cloud backups with identical results. It wasn’t every zigbee device. Some worked ok, so it’s possible you just didn’t have any of the unlucky devices, whichever those are. In my case it was mainly Aqara TRVs.
This morning an Aqara device H1 switch left suddenly the Zigbee network. Never happened before. I could repair it.
I am curious to see if and when Athom will respond to my ticket or possibly refer to this case here. Does anyone have any experience with response times? Or whether they respond to such matters at all?
If not, I can return my Homey until 15 January 2026.
Overall response time is always longer than desired. I received the response that the issue is a known issue, reported by many users and is forwarded to the development team.
I also have read here that overall Zigbee support is disappointing.
I’m not expecting a swift response and i do think it could be a showstopper for a lot of users. Of course speculation doesn’t solve anything, but patience is key. It always has been this way
But that also means that it’s not just when you want to restore a new Homey Pro 2026 from another backup that you have a problem. Even if I completely reset the Homey Pro 2026, connect all the devices and everything is fine, but then I have a crash and restore a backup, I end up with a “defective” Homey. And then I’m supposed to pay money for the cloud backups…
1 Like
Can’t confirm whether there is a difference between a HP2026 with HP2023 backup restore or a HP2026 with a HP2026 restore.
Most of the users are having issues with a HP2026 after a HP2023 backup restore. Same for me and after resetting the Zigbee network (after a HP2023 backup restore) i can confirm it was a real pain in the … to add all of my Aqara devices. I would like to refer to my epic report 
I’m planning to buy a new homey pro 2026 (never had homey before) and i’ll buy some new zigbee devices, will there be any issues? It seems like an issue with backup restoring to the new homey 2026, no?
I created my support ticket for the Zigbee-after-restore issue on Dec 20, 2025 and got a response four days later. At that point in time they indicated that I was the first to report the issue. I provided additional info that same day and got a response back the same day. After that the holiday period began of course. Note that I also referred to this post in my ticket.
2 Likes
Correct. But it’s not a generic Pro 2026 issue:
Can you elaborate, Ferry? Is it about the overall zigbee performance, or the “performance” of the support team (or both)? Thx.
I assume Zigbee support from Homey when i read the reply, but i might have misinterpreted.
So not able to elaborate and not sure how this would help.. 
It won’t help, but, it just could be two different things you referred to, and I was curious which one
Hi @Jonathan_Draper ,
Have you already done this test?
This was exactly the suggestion I received from support in response to my message:
“Thank you for contacting our support and reporting this issue about tje Zigbee Aqara Window/Door sensor connection issue
*
You have already taken the necessary steps to resolve the issue. It seems to work for a few minutes at a time, sometimes up to an hour.*
*
It is possible that something in Zigbee or in your network is causing this interference.*
*
Could you make a local backup of your Homey Pro via your PC/laptop or Macbook? This will ensure that your current Homey configuration is saved.*
*
Once you have done that, you could reset your Zigbee network via the link below.
https://tools.developer.homey.app/tools/zigbee*
*
Once you have reset the Zigbee network, could you connect just one of the sensors that is currently not working? *
*
Could you let me know if it continues to work normally?*
I look forward to hear from you.
Thanks in advance.*“
If so, I may be able to skip this step or I can report the feedback from this case here.
Renamed Topic to this specific issue for Migrated Homey Pro’s from HP23 using a restore.
RE: Zigbee issue with Homey Pro 2026 migrated from Homey Pro (Early 2023) using USB Restore
Old: Zigbee issue with Homey Pro 2026
Not yet. I’m planning to try it tomorrow and will report back here how it goes.
OK, experiment in progress.
So far have restored new (modded HP2023) Homey from a recent cloud backup and verified that Zigbee still behaving as it was before. Specifically in my case:
- Some Zigbee devices actually worked fine after the restore, even without repairing
- Some Zigbee devices didn’t show up as needing repair (no red triangle) but could not be controlled by Homey. For these devices, multiple attempts to repair them failed and after trying, those devices then showed with a red triangle. This happens with the same devices as before, which in my case is Aqara E1 TRVs.
- I have reset the Zigbee network on the Homey and the first thing I can confirm is that all my Zigbee devices still show but with red triangles.
EDIT 1:
- Interesting. So I actually tried repairing 3 separate TRVs in the end and the process went slightly different each time. But the good news is, I got all three repaired and controllable by Homey again pretty quickly:
- the first one I tried was the one I’d tried to repair after the restore but before the Zigbee reset. When I tried to repair it after the Zigbee reset, the process went kind of as normal (and Homey said it was taking too long and to keep the device awake which I did, which is also normal with these TRVs). The TRV seemed to indicate it was on the Zigbee network (it has a green network indicator on the TRV screen). But the Homey pairing process got stuck for minutes and then timed out saying it had failed. But interestingly, Homey then immediately went back into the normal device view and the repair had in fact worked and the device is controllable from Homey.
- Thinking this might have been affected by having already reset the device before the Zigbee reset, I tried another identical TRV which I had not touched since before the migration started. With this one, the first attempt to repair failed and Homey complained that the device that was trying to join the network wasn’t the same one I was trying to repair (I triple checked and it was). But on the second identical attempt immediately afterwards the repair attempt worked fine and the device is now controllable by Homey.
- So I tried yet another identical TRV also not touched since before the migration. This time the repair worked on the first attempt.
- So that was a bit weird but net positive since I pretty quickly got 3 x TRVs that previously could not be repaired at all after a cloud restore, controllable again by Homey and without losing insights, having to fix flows etc.
EDIT 2:
- I’ve now reset my Zigbee network again and started rebuilding
- By now I’ve managed to add all my powered Zigbee devices (mix of Hue without the bridge, Ikea, Aqara, Innr)
- No pairing issues, just some of the devices where physically awkward to access and reset
- I hate Ikea Zigbee bulbs’ reset process, but I got there in the end
EDIT 3:
- First round of battery Zigbee devices now repaired (mostly Aqara TRVs plus some motion and door/window sensors also Aqara)
- So far only the usual problems of occasionally taking two or three attempts to repair.
- But so far so normal.
EDIT 4:
- 2nd phase of battery Zigbee devices now repaired. Getting into the swing of it now.
- Couple of devices needed new batteries and/or moving to very close to Homey to repair but nothing out of the ordinary
- Some of the devices are initially a bit flakey in terms of signals from them being picked up by Homey but I think this is starting to settle down given a bit of time. Will report back.
FINAL EDIT:
- And I’m done. 62 devices, 1 solid morning’s work.
- Everything is repaired, no need to update any flows, all insights retained.
I have one single Matter over Thread bulb which I paired via Apple using my iPhone (so my understanding is that was using my Apple Thread Border Routers). This has also broken due to the Thread network being reset, which I was not expecting (because although I did know that the Thread network uses the same chip in Homey as Zigbee and so it would be reset, I didn’t think I was using the Homey Thread network). I know much less about Matter and Thread so far so I will tackle that one after some lunch! It might be a quick job, you never know.
A few of the Aqara devices (door/window sensors) are still a bit hit and miss. I’m hoping this will settle. It might also be a case of needing new batteries in those.
In almost all cases, I managed to repair my devices in situ, without having to move them to close to Homey so that also made things easier.
All in all, not too bad. As long as it stays working!
3 Likes
Great, thank you very much for your efforts. I’m curious to see whether the battery-powered devices will also maintain the connection. I would appreciate an update on this, then I would carry out the same test tomorrow with my Homey Pro 26.
