Zigbee issue with Homey Pro 2026 migrated from Homey Pro (Early 2023) using USB Restore

Questions & Help
104

This is really useful information. Thanks for testing / going though this process :grinning_face:!

So basically, if I understand you correctly: a Zigbee reset allows you to pair and repair devices again. Also the existing devices are not removed from Homey by the reset and can (/need to) be repaired (via maintenance function). Thus no need to repair existing flows.

Downside is the effort needed of going though this proces and repairing the devices.
Still hope Athom can fix this in a way that the whole reset-and-repair exercise is not needed.

1 Like
105

Exactly as you say. As of right now, I have an apparently fully working Homey again with all my flows and insights intact having ‘only’ repaired all Zigbee devices after the network reset.

So as you say, would still definitely be a LOT better if Athom can issue a fix but at least there’s a work-around that’s not a complete non-starter even with a moderately large number of Zigbee devices.

2 Likes
106

I managed to get my single Matter over Thread bulb repaired as well, also without losing any insights or having to repair flows. I doubt the way I did it was how it was meant to work but Matter over Thread processes seem pretty poorly documented so far so I was kind of guessing.

What I did and which worked was I removed the device from Apple Home, then went back to Homey and initiated repair on the device and selected to pair via iOS as i did originally. The instructions Homey gave me at this point were wrong (the bulb actually needed to be reset so I googled that - switch off and on 5 times quickly as it was an Aqara T2) and then pairing initiated. I was then taken to the Apple pairing process and scanned the QR code for the bulb and then I got taken back to Homey and the device was successfully repaired. After that, I could then add the device again to Apple Home (which detected it as an existing Matter device when I went to Add an accessory in Apple Home app).

This seems excessively long-winded but it worked. If I’d had any scenes or automations in Apple Home it would have been annoying since presumably I’d have had to rebuild them but I keep all my logic in Homey so wasn’t an issue for me. I imagine there might be a better way. Belatedly, I realised Apple Home has an option on a device settings page to initiate pairing mode so maybe that was all I actually needed to have done to then go through the repair in Homey.

107

All stable since the migration yesterday

108

Thank you very much :heart: - let me summarise briefly:

  1. Create a backup in case something does go wrong
  2. Reset the Zigbee network
  3. Reconnect devices via repair
    1. First the mains-powered devices
    2. Then the battery-powered devices
  4. Flows should then repair themselves and work again.

Correct? Then I would state that right now.

3 Likes
109

Yes exactly

110

Perfect – then I’ll report back here in detail.

Brief description of the current situation and starting point:

I had a Homey Mini – Pro, but I quickly reached the limits of its memory with my devices, so I decided to get a Homey Pro 2026. To avoid starting from scratch, I made a backup of the Homey Pro Mini. I then imported this when the big brother arrived.

All battery-powered devices in my case, Aqara window/contact sensors that were connected after importing the backup, were only usable for a period of X.

This means that pairing is possible and visible in Homey (no red triangle), but there are no more notifications when doors/windows are opened. Repairs, restarting Homey and re-importing backups did not lead to any improvements or solutions.

Procedure for reconstructing @Jonathan_Draper process on the Homey Pro 2026:

1. Backup created locally.

2. Reset the ZigBee network using the developer tool.

  1. In my case, I did this twice because the first reset caused the ZigBee channel to change to “11”, which was too close to my Wi-Fi channel.

  2. So I reset it again and got channel 20.

    image
    image792×336 28 KB

3. All ZigBee devices were marked with a red triangle.

4. Selected the device → “Device not available” → you can click directly on “Try to repair”.

5. Put the device into pairing mode.

6. The device was quickly reconnected.

This is the status at 1:20 p.m.:

I took advantage of the short break to report to you that 20 powered devices are currently connected.

This is purely theoretical, so that the Zigbee network may stabilise in my mind.

Now I will continue and connect the battery-powered devices. In my case:

Aqara window/door contacts, motion detectors, water sensors and temperature sensors.

I will get back to you with an update once this has been done.

3 Likes
111

4:30 p.m. → All devices are connected.

The water sensor/leak sensor caused some problems → but gave up after a few attempts.

I reconnected two window sensors after about an hour and changed the battery.

Otherwise, everything looks good – time will tell what the actual result will be.

I’m still having problems with the two Matter devices from Ikea – I haven’t been able to connect them yet.

I will provide a long-term/24-hour update tomorrow.

2 Likes
112

Current status – 2 sensors had to be repaired again.

Some of the contact sensors need to be opened and closed 3–4 times before they respond.

I am not particularly satisfied so far, or rather disappointed → another 6 hours of work and even the most basic things are not working. I don’t even need to think about flows etc. as long as the sensors are so unreliable. Reminder: these previously worked 100% reliably with HomeBridge under Apple Home.

I don’t know whether a ZigBee network like this still needs to “find its feet” …

Status - 12.01.26

As things stand, it looks good; the Zigbee network seems to have stabilized.

18:00

The Matter devices have unfortunately stopped working again.

113

The last two contact sensors I was having issues with seem to be fine now after I replaced their batteries and repaired them again. Rest of the network has been solid since the migration for me.

Although I hadn’t foreseen this scenario when I paired my Matter bulb, I think I’m happy about the fact that I chose to pair it via iOS rather than using Homey as the TBR. Even then, you still end up having to repair Matter devices after a Zigbee reset.

I think it would be good for Athom to focus more on making exactly these kinds of scenarios (backup, recovery, device migration etc) “just work” robustly since that to my mind is a key selling point vs. Home Assistant. Also for the same reason, there has to be a way to further simplify the situation with Matter and multiple fabrics and so on.

2 Likes
114

I’ve decided to return the HP 2026 and get a refund. It’s too much work to get everything working again.

115

I’m wondering if I shouldn’t do the same!
If I have to redo everything, I’m thinking of switching to Home Assistant.

116

I’ve been using the Pro 2023 since 2023 and I’m generally satisfied. Before that, I used Domoticz for 15 years.

However, like many others, I’m now running into the memory issue. As a result, it occasionally restarts (during the night). Not a problem in itself.
However, I’m attached to the Homey, so I’m patiently waiting for the problem to be resolved. Until then, I’ll keep Domoticz running in the background.

117

I am still hoping for a fix.

If not, then you still don’t have to ‘redo everything’. You still have a fully restored system (with your flows, variables and devices). But for the Zigbee devices you need to perform a Zigbee reset in Homey and next repair (so not re-pair) all your existing Zigbee devices. The devices themselves are not removed during the reset and you don’t have to update your flows.

Far from ideal, but better than starting over from scratch.

1 Like
118

For those of you who hopefully know more than me, I’m after fine advice, given The Homey support team seem to have left the building! :see_no_evil_monkey:

I only bought my first HP23 in Dec and loved it. Got just over 50 devices connected and quite a few glows connected.

bought a HP26 and now have all sorts of issues with AQARA devices I just can’t repair or reconnect, devices working in App but not on desktop, flows not working… so a real mess

I still have my HP23 as getting a refund and a cloud backup from that device.

Any offers of advice on how to tidy this mess up?

nothing too technical please :joy:

Thanks

PS:@Homey Pro team: come on guys…… surely you can do better supporting than this? It’s just radio silence from you :frowning:

119

Please be aware that this is a user forum; it’s not monitored actively by Athom (the company that makes Homey).

You’ll have to reach out to them in case of issues with their hardware/software by creating a support ticket via: Support | Homey. I suggest you do so. The more users report the same issue, the more attention it will get on their side.

Also the user you tagged is not an Athom employee as far as I know.

1 Like
120

Hi SunBeach. Yep, aware on both points​:+1:t3: but just in case they do happen to read…….

I already raised a ticket but replies were very unhelpful :smiling_face_with_tear:

1 Like
121

Replace the pi module yourself. I replaced it. No zigbee issues. And 8gb ram instead of 4 in the 2026.

122

The problem is that I’m not that handy….

123

I replaced my CM4 module. I do not have the Zigbee issues as mentioned in the thread Migrating to Homey 2026.

But an Aqara switch left the Zigbee network after a power down and I could not finish the reparing process. Eventually I can use the device in Homey but it does not appear in the developer tools. Strange.

To add another device the process took very (abnormal) long.

Who has also Zigbee issues after a restore because the compute module is replaced?