Zigbee issue with Homey Pro 2026 migrated from Homey Pro (Early 2023) using USB Restore

Questions & Help
124

Hello everyone,

I’m back after some time away.

Since the Zigbee reset, everything related to Zigbee has been working well for me.

My problem is that I can no longer add Matter devices and have to connect to the user first. If nothing happens soon, I will probably send the HP 26 back and switch to HA. It’s a shame and not what I wanted, but Athom obviously isn’t interested in the problems.

How did I come to this conclusion?

I requested support as described above and am posting my email and their response here:

Jan 13, 2026, 14:16 GMT+1

Hello Arno,
Adding it wasn’t the problem, but rather that the sensor was no longer accessible after a while. But it was still on the network.So there was no error message with the red triangle, just no response from the sensor.
Nevertheless, I tried it, created a back-up and reset the Zigbee network:
I have already documented this in the community case, and I am including it here:

11 January 2026
Briefdescription of the current situation and starting point:

I had aHomey Mini – Pro, but I quickly reached the limits of its memory with mydevices, so I decided to get a Homey Pro 2026. To avoid starting from scratch,I made a backup of the Homey Pro Mini. I then imported this when the bigbrother arrived.

Allbattery-powered devices in my case, Aqara window/contact sensors that wereconnected after importing the backup, were only usable for a period of X.

This meansthat pairing is possible and visible in Homey (no red triangle), but there areno more notifications when doors/windows are opened. Repairs, restarting Homeyand re-importing backups did not lead to any improvements or solutions.

1. Backupcreated locally.

2. Resetthe ZigBee network using the developer tool.

  • In my case, I did this twice because the first reset caused the ZigBee channel to change to “11”, which was too close to my Wi-Fi channel.
  • So I reset it again and got channel 20.

image792×336 28 KB

3. AllZigBee devices were marked with a red triangle.

4. Selectedthe device → “Device not available” → you can click directly on “Try torepair”.

5. Put thedevice into pairing mode.

6. Thedevice was quickly reconnected.

This is thestatus at 1:20 p.m.:

I tookadvantage of the short break to report to you that 20 powered devices arecurrently connected.

This ispurely theoretical, so that the Zigbee network may stabilise in my mind.

Now I willcontinue and connect the battery-powered devices. In my case:

Aqarawindow/door contacts, motion detectors, water sensors and temperature sensors.

I will getback to you with an update once this has been done.

________
11 January 2026 - 4:30p.m. → All devices are connected.
The watersensor/leak sensor caused some problems → but gave up after a few attempts.

Ireconnected two window sensors after about an hour and changed the battery.

Otherwise,everything looks good – time will tell what the actual result will be.

I’m stillhaving problems with the two Matter devices from Ikea – I haven’t been able toconnect them yet.

I willprovide a long-term/24-hour update tomorrow.

______
11 January 2026 – 4 p.m. → Current status – 2 sensors had to be repaired again.
Some of thecontact sensors need to be opened and closed 3–4 times before they respond.

I am notparticularly satisfied so far, or rather disappointed → another 6 hours of workand even the most basic things are not working. I don’t even need to thinkabout flows etc. as long as the sensors are so unreliable. Reminder: thesepreviously worked 100% reliably with HomeBridge under Apple Home.

I don’tknow whether a ZigBee network like this still needs to “find its feet” …
Status - 12 January 2026
As thingsstand, it looks good; the Zigbee network seems to have stabilized.
6:00 p.m.

The Matterdevices have unfortunately stopped working again.
End of documentation

Finalquestion: this cannot be the solution, because what happens if I have a crashand need to restore a backup? That would be a vicious circle, wouldn’t it?

Kind regards,

Dennis

________________________________________________________________________________________

Answer:

Hi Dennis,

Thanks for your response and detailed feedback

Just keep me posted

I look forward to hear from you.
Thanks in advance.

______________________________________________________________________________________

That’s ridiculous. The existing problems are not addressed, and I assume that the email was not read in its entirety. We, as end users, do the analysis for Athom, and then we don’t even get a proper response. How rude!

My response will now be summarised: if and when can we expect a fix? Otherwise, I was a Homey user for the shortest amount of time possible.

125

I have replied and hope that we can get some clarity for everyone.

At least, that’s what I hope. We’ll see. Have a nice Sunday, everyone.

Reply:

Hi Arno,

Sorry, but I’m going to be honest here.

You can’t be serious with that answer!

I’ve carried out a very detailed analysis here and documented everything, as have many other users in the case mentioned.

This is not our job, but Athom’s.

Finally, I still have problems with Matter and when restoring a backup, which you don’t even address.

The HP26 costs 400€ and is completely faulty.

If it crashes and a backup is restored, it has to be completely reconfigured or the devices have to be reconnected → (after the ZigBee reset).

Is that supposed to be the solution?

This makes a backup completely obsolete.

What is the planned course of action here?

I would like a statement as to whether the problems mentioned here have been addressed in any way and whether there is a planned software/hardware fix for them.

If nothing is planned, I reserve the right to return my Homey by 25 January 2026.

I am speaking primarily for myself here, but judging by the forum, you will lose many customers with the current service and support.

1 Like
126

@SunBeech but is is sure after a reset everything is working fine ?

Only thing is that o need to repair the devices flows and everything after repair is working again then ?

Did you tried it already ?

And after the reset can I add the frient smoke detector ?

Now I got this message

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image01991×2868 125 KB

127

See the post of @Jonathan_Draper:

As the Zigbee devices are not removed from Homey after the Zigbee reset (just unavailable), you don’t have to repair your flows. You do have to repair all your Zigbee devices. Note: repair, not re-pair (so via the Maintenance > Try to repair option).

I haven’t tried this myself, but you can find multiple (recent) reports on this forum on this behavior, like the one linked above. Some other posts:

I don’t think anyone can provide you with assurances that you specific device will work. You’ll just have to try it yourself. But if your device worked on your HP23, then it should also work on the HP26.

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The problem is that restoring doesn’t work, or only for a short time!

I returned my HP 2026. My 20203 restarts occasionally due to memory issues, but that’s just the way it is until a solution is found.

129

Yes, that is what this topic is about.

However my prior post was about the work-around: restore a back-up followed by a Zigbee reset and repair of Zigbee devices. That work-around seems to work. But is not ideal if you have a large Zigbee-network.

130

Hey Alexandre… did you manage to find a solution?

Im at the stage of refunding:

  • all my matter plugs that aren’t working
  • Zigbee plugs that are doing the same as you
  • and the 2026 which just has so so many issues…..

Any help welcome

Daniel