Nuki acting up

Devices
1

Is anyone else having issues with their Nuki app?

Since about a week it stops working once a day and I need to repair it by logging back in to my account.

2

Please search the forum, issues with Nuki have been posted earlier this week.

Also, can you edit the title of your post and remove the [APP] prefix? Thatā€™s typically only used for ā€œofficialā€ app threads.

3

I did search the forum and I couldnā€™t find anything relevant

4
5

The first topic is mainly regarding a different issue with Nuki and Tuya.

The second topic is in German.

@LumeijStraat are you still having the same issue? Because I doā€¦

6

I had rolig in about 3 days ago but it seems to have worked since then.
So not sure if its fixed or not.

7

I have this issue since long time now: the Nuki devices are disconnecting regularly (like each 3 days, sometimes working 1 week but rarely more). Pushing the button Ā« try to repair Ā», which ask for reconnection solve the issueā€¦ for the next 3 days.

I never found a solution, and had no answer to my support request (Nuki does not understand what Iā€™m speaking about when speaking about their Homey app for Nuki, like if it was not develop by them).

I would be very interested in a fix on that because it is very annoying on a so sensitive type of device.

2 Likes
8

My Nuki has disconnected it self again.
So issue is not resolved.

1 Like
9

Same here. Every few days a ā€˜repairā€™ is needed :slightly_frowning_face:

1 Like
10

@LumeijStraat @JaccoW @Ezeta I created a support request with Athom (since they made the app). Suggest everyone does the same: Support | Homey

1 Like
11

Done!

12

I also have the problem. I made the support request.

13

I got a reply. They said it might have to do with logging onto both Homey and Nuki with the same Google account.

I was asked to try the following:

  • create a new family member with a different email in homey
  • log on to Homey through the new family member account
  • repair the nuki device through Homey and log on to nuki with your regular account

I tried this on the 18th and I havenā€™t had an issue yet. But itā€™s still to early to tell if this is a definite fix.

1 Like
14

Hmmā€¦ Thatā€™s one of the reasons I always create and use user/password accounts, no ā€œsign in with Xā€

1 Like
15

I got the same reply.
But this is not the issue for me.
Im not using any other app or place where I log in to Nuki.

16

Thatā€™s strange. For me itā€™s working so far. 9 days without any repair necessary.

I got an email 2 days ago from Athom with a different solution (creating a new Nuki user instead of a new Homey user). Havenā€™t tried that one.

But for me, creating a new family member in Homey and using that to repair the nuki connection is working so far (since 9 days).

17

I got instructions to create just new Nuki user.

I havenā€™t had the issue with Nuki logging me out for over a week so I will wait and make new user the next time I get the issue.

18

How did you link the new user to Homey? Did you add the nuki as a new device?

19

I havenā€™t done anything cause I am not sure what they want me to do.

So Iā€™ll wait for issue to come back.
Hopefully the issue is solved by it self.

20

Knock on wood.

I havenā€™t had any issues with Nuki logging out on Homey so I guess issue solved it self for me.