Hi all,
Since a few weeks my Nuki 4.0 lock keeps losing connection. It says the device is unavailable. After repairing the device (logging into Nuki again through Homey → Repair) it works again for a few days. But then it loses connection again.
Anyone else with this problem? Is there a solution for this?
The search functionality of the forum is mediocre at best. I did search for any recent Nuki topics, but only found old ones… Thanks.
Hi,
Indeed I also have the same problem and I ended up finding the reason. For my part, the problem recurs every time the NUKI 4.0 lock disconnects from the WIFI. If there is a WIFI cut I must redo the repair procedure in Homey and it works again. I hope I was able to provide a food for thought.
Have a good day.
Check if you can give your Nuki a fixed/static IP address. In theory, Homey should be able to discover the device when it has changed its IP address, but that’s only in theory 
Thank you for your feedback but unfortunately it is already configured with fixed IP and it has not settled anything.
In that case, you should contact Athom (who made the app) to make them aware of this bug (as they don’t read this forum): https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request
