I am just starting my smart home adventure and new to Homey Pro. I am trying to pair an Arre smart button via matter. It’s the same smart button as the Tuo, that shows up on the buyers guide on the Homey site.
I am having an issue getting it to pair. It went through the connection process and said it was paired with Homey Pro. When I hit done, it stalls on a window that says please wait, but then gives an error that it couldn’t add the device. It says 0x0704. Not sure what any of that means. Any help would be greatly appreciated.
Sam from arre home here, don’t think this is an issue on the arre button side… Would love to give any and all information regarding our button to any Homey engineers to better diagnose the problem…
It won’t pair through matter and Homey doesn’t have any arre apps to help get it paired. It asks me for the thread network key and I have no clue where to find that.
That is the matter code, it’s asking for the thread network key. Says it’s a 32 digit code.
I got it paired through smartthings. I got a qr code to share it with homey pro, but it still won’t connect. Gives me the same 0x0704 error, or can’t find device. It’s the same smart button as the TUO, but for some reason won’t connect.
I have same issue. Here is the response from Hommy Support:
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I submitted this problem to our developer. He indicates you get this error when Homey tries to retrieve data from a Matter device, but there is no such data. In this case, Homey is trying to read something that the device says is there, but then is not.
Unfortunately, there is no solution for this at this time but our developers are working hard to see how they can fix this. If they have received a solution for this, an update will be rolled out for this.
I would like to ask you to keep an eye on the changelog of Homey. Homey Pro (Early 2023) Changelog | Homey
“In this case, Homey is trying to read something that the device says is there, but then is not.”
I am not entirely sure what this means. The device does what it is supposed to do according to the Matter spec and works with just about every ecosystem that supports Generic Switches…
I am willing to speak to any dev at Homey if they want to get this resolved sooner…
I’ll add my frustration to the discussion. I purchased an Arre smart button without consulting the forum, and ended up having the same issue as the others in this discussion. Hopefully, we can get an app developed for this button! I sure like the form factor, feel, and the fact that it is thread based. Fingers crossed!
With today’s (1/15/2025) release of Homey Pro version 12.3.0, I was able to successfully add the Arre Smart Button. However, it does not seem that the Arre Button clicks / long presses are being triggered in the Homey Flows…
