Hello, since last sunday I have major issues with my Homey and specially with my Zigbee network. On sunday my Homey did a last update from rc43 tot rc44, monday to rc46 and thuesday to rc47. Since then my Zigbee engine failed to startup again. What I have tried so far: Did a Homey reset with res…

After contact with Athom and several different solutions I can tell that the following worked for me: Put your Homey in recovering mode Go to setup.athom.com to reinstall Reinstall through your browser, not by the Android or IOS app While the Homey is searching for updates, press the ALT button. S…

[image] Tb1: Today my homeys zigbee died two times. Followed this steps and it worked again for a few hours but now it happened again, what’s going on? Running rc.50 @Tb please send a diagnostics report to Athom and contact Athom support; they’ll be able to support you further (and in previou…

[image] harmenkuijer: After contact with Athom and several different solutions I can tell that the following worked for EDIT: Athom would like to know how big the issue is, so please also send an email to support@athom.com @harmenkuijer I would recommend to remove the steps mentioned, even t…

Okey, i have now contacted athom. It suck that this happening now, i don’t know when they are able to fix this. Nothing is working at home now :pensive:

I guess that’s why it’s called an experimental firmware. As in: things may break at any time :woozy_face:

It is experimental, and that sometimes coms with a price. Maybe you have to change your settings so you dont update to the newest versions.

Not sometimes, always. I’m updating to fix other issues not to add new ones with all the old issues. Now I’m on RC.50, and i still have issues from RC.38.

And you did a full Zigbee reset?

Yes I did and then a restore from backup

That’s not the correct order: first do a restore from backup, then do a full Zigbee reset. And yes, that means you need to add all your Zigbee devices to Homey again. No shortcuts.

I have now done this. Today it happened again so this order didn’t help me.

Zigbee issue (5.0.0-rc47)

Questions & Help

robertklep January 5, 2021, 8:53pm 36

Here’s another possible solution: Zigbee fully down - #2 by matrover

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Zigbee issue (5.0.0-rc47)

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