i find it very worrying that there is no way (i could find) to see what is actually in a diagnostic report sent by homey to … IDK WHO?!
I guess its supposed to be simple, but i even found a button which said “Create Report” and the next thing i have seen ased me to contact support because the report was already sent to someone??
This is data protection hell. How do i make sure there is no troublesome data in there?
How can i download this diagnostic reports?
Why is there no way to see the logs of that hardware i have purchased for loads of money?
Sorry, im getting more and more confused on what is and what is not possible with that device, which promised to be 100% local.
I understand your concerns regarding the diagnostic reports. Currently, Homey does not provide a direct way for users to view the contents of these reports within the app. This is mainly because the information can be quite technical and may not be easily understandable for most users.
However, if you have some development experience, you can access detailed logs by visiting the GitHub repository of the specific app you’re using and running it through the command line interface (CLI). This approach allows you to see the comprehensive logs that developers receive, giving you more insight into what’s happening behind the scenes.
Additionally, you always have the option not to send diagnostic reports if you’re uncomfortable with sharing this data.
If you need further assistance or have more questions about data privacy and how your information is handled, please don’t hesitate to contact Athom, as Dijker suggested.
There are two types of diagnostics reports: a general one, which gets sent to Athom, and a per-app report, which gets sent to the app developer.
You just have to hope that there isn’t. I can only speak for app reports, and they don’t usually contain a lot of identifying information, although it depends on what the app itself actually logs (diagnostics reports for apps basically send the app log to the developer).
App reports are also anonymised, in that I can’t see who the Homey belongs to.
Because for all intents and purposes, Homey is a black box. You have to trust that it’s safe (enough)
To paraphrase Athom: “It uses HTTPS, so it’s safe”.
“absoluteley necessary” is not “when ever we feel like not showing you what we do or whats happening on your local system for some reason you not gonna hear from us ever”
i expect this thing to function in an isolated network. there is no necessity to use the direct internet connection when sending logs or diagnostic reports if you actually follow up on “absolutely necessary”
