Remove homey from account

Questions & Help
1

I know I have to contact support to have the Homey that broke down removed, but to do so I have to included a diagnose report that I can’t create as my Homey broke down…

So what now?

1 Like
2

Don’t know why Athom can’t remove your broken Homey from your account, they should be able to do that w/o you sending a diagnostics report you obviously can’t send.

3

Just send an e-mail to support@athom.com

4

And what happens if u fill in 12345 at the report number?

5

Or try it yourself.
Open the Homey selection

Screenshot_20210828-085731_Homey
Screenshot_20210828-085731_Homey1080×1008 61.1 KB

Select the offline Homey

Screenshot_20210902-174500_Homey
Screenshot_20210902-174500_Homey1080×1218 71.8 KB

Aand tick the gear in right top

Screenshot_20210902-174400_Homey
Screenshot_20210902-174400_Homey1080×1181 124 KB

BTW:
If I remember correct, it is automatically removed when registered by another owner. (If repaired)

2 Likes
6

Because the form insists on a diagnosis file…
But the issue is solved.

1 Like
7

For anyone:
I can skip the diagnostic ID by just entering a dash - on the suppport form.

8

This was the solution. Thanks.