‘’ I have just bought my first homey and was very excited to receive it yesterday. I plugged it in and set it up using the instructions from setup.athom.com and it seemed to work fine - it found my wifi, connected ok (blue light whilst connecting then green light) downloaded some software and its voice then rebooted and a rainbow led ring showed. I then went to the app on iPhone and it can’t find my homey and says it’s offline. I tried through the app on iPad and the same thing.’’
Now my homey bridge show is not connected. After factory setting i still have same problems.
Homeay bridge show firmware: 21
Product ID on box is: 8717953223487
I hope this description is better for you, if not just ask me, i will be helpfull like i can. Sorry for my elementary english i try to do everythink what i can and lots of thanks for your help
Thanks a lot for you advice. Sorry for my mistakes in explaining my problems. I dont have homey pro but lots of most of the describe problems are the same.
I already do what you advice to me, directly step by step with suppert, but my homey bridge is againe out of connect :/…
In one of threads here i saw somethink about you cant switch of homey Bridge during first setup or updating firmware, this could be problem? Maybey this is my problem :/…
I send you some pictures of homey app screen. I think thes is not normalny work device :/… And firmware have to be realy 21? or no? againe, thanks a lot for help
Same problem here, but setup failed. Activated Bridge today, inserted beta invite code. Selected floors/ rooms etc. When it started updating it failed after 15 seconds and is now showing “Homey Bridge Not Connected”. It´s on fw 21, and I can see all specs, ip and so on. It is also responding to me deactivating the ring, so it looks like it is somewhat working. But it still looks like it´s offline. Is there a FW force upgrade/ reset and that still will work with the invite code?