Hello all, I have just bought my first homey and was very excited to receive it yesterday. I plugged it in and set it up using the instructions from setup.athom.com and it seemed to work fine - it found my wifi, connected ok (blue light whilst connecting then green light) downloaded some software a…

Sad to hear this ‘experience’. I see you’ve read a lot of info. The only thing I can think of is a. Your wifi is bad or b. Your Homey is defect.

Thanks Peter. My wifi is otherwise fine - everything else connects to it and works ok (both on the 2.4ghz and the 5ghz SSIDs - although I know homey only works on the 2.4ghz one). Perhaps it is indeed option b - I have a dud homey. Hopefully support will reply to me shortly to confirm this and can…

[image] Schmitsky: When saying “Ok homey” it says “oops I couldn’t reach the server, please try again later”. And it appears as offline in the app on iPhone, iPad, and through the web and developer apps. This looks like an original Homey with microphone ENABLED running on the original Firmwa…

[image] Dijker: This looks like an original Homey with microphone ENABLED running on the original Firmware v1.5.x. If it is a v1.5.x, could he connect to it locally with a web browser?

[image] Adrian_Rockall: If it is a v1.5.x, could he connect to it locally with a web browser? if he knows the bearer token … so nope.

[image] Dijker: This looks like an original Homey with microphone ENABLED running on the original Firmware v1.5.x. Sharp! Note to self: Reading is an art. In my mind he bought himself a brand new recent Homey :hugs: .

According to Athom it is unlikely but he should deffinetly contact support. Mic was disabled probably later…

[image] Schmitsky: I have just bought my first homey I think you have done everything I can think of, including describing what you did. just to be sure: You don’t have something blocking internet access on your network (Pi hole or WiFi Isolation) is it a Homey or a Homey Pro? What was the…

Problem connecting to brand new Homey Pro

Questions & Help

Topic		Replies	Views
Homey stays offline....😰 Questions & Help homey-pro	11	3626	January 7, 2024
Offline November 15 Questions & Help	14	579	November 16, 2023
Homey PRO 2023 Offline - Can not reconnect Questions & Help homey-pro	1	361	December 3, 2023
Setup problem Questions & Help homey-pro	10	2017	March 15, 2023
HomeySetup-xxxxx disapperead Questions & Help homey-pro	10	1327	January 26, 2022

Problem connecting to brand new Homey Pro

Related topics