I have Ziggo internet cable - Ziggo Router in bridge mode - Netgear Orbi50 with 4 (wired) Wifi AP (up to 500 Mbps Wifi); Works flawless.
With iPhones, iPads, wifi printers, business (Windows) laptops, Music systems, Robo Vacuum cleaner (switching couple of times a month to another wifi network and back using the same connection method as Homey).
One SSID for both 2.4 (auto channel) and 5.5GHz (channel 36) / Strong Password
Homey is in the middle of my house with 200-300 MBps WiFi speed.
I started as indicated via the Homey app. Blue light circling around and No connection.
I also tried with the web variant via setup.athom.com (Safari and Chrome) using the option trick.
First to the intended WiFi network as mentioned above with resetting every piece of equipment several times
Second to a iPhone hotspot setup with the credentials above
Third to a iPhone hotspot with the simplest possible credentials (12345678 / 12345678)
Forth scenario: I used an older Netgear Wifi AP (connected to internet). I first reseted it to factory setting and the enabled Wifi with and without any security.
And again and again the Homey says that connecting to WiFi did not work
I have tried to reset the H-Pro to factory settings (maybe I have a 2nd chance ?) Then you should hear a countdown; That doesn’t happen and nothing happens at all.
What did I miss?
What are the minimal requirements from Homey for a WiFi network settings? I can’t find this.
Homey only supports 2.4ghz, no 5ghz. Experiences are best when there is a dedicated 2.4ghz network so Homey itself doesn’t have to figure things out.
Try disabling 5GHz wifi temporarily. After succesfull connection by Homey, you can enable it again (that worked for me).
Also try using Firefox as browser.
Same problem with ny brand new Homey Pro (one week old). At the initial setup, I didnt see the Wi-Fi SSID, but had to Split 5 GHz and 2.4 GHz with their pen SSID, theb disable all the fancy new functions for the Asus XT8, do the router is like a old 2010 router. Needed also get a new power adapter with more juice. That fixed the somr of problem Wi-Fi connection.
I get connected, but Homey Losses connection all the time. Have to disconnect power from homey, reboot Wi-Fi and connect homey to power again.
Ive noticed that if I have any apps that Athom created, the Homey Wi-Fi losses connection. But if i remove all Athom apps, homey pro is stable and connected to my Wi-Fi…
Thats so wierd that the apps from producers of the product makes the Homey Wi-Fi Crash and not reconnect…
Im also wondering if they have changed some hardware in the product, because og the pandemics chip-shortage to have a product to the customers. New chips from an other producer will have impact om stability of the product and its code.
Did a edit, its the same problem at start. And extended the problem after the Ive got it connected (after about 1 day with switching Things on/of on the router)…
It shouldnt be so hard to get a unit like this to connect to a Wi-Fi nettwork that has 2.4 and 5 GHz antenas.
Even at 50% braodcast power for 5GHz Homey disconetted.
Let’s try if 25% will result in a stable connection with Homey and no loss of bandwith for my other devices.
A (better) solution would be to create a dedicated network/ ssid for iot on 2.4 ghz only. I fully agree this is to silly to be real, and silly is putting it mildly. But don’t have any confidence athom is able to solve this and by crippling your normal network, just feels wrong.
