Can someone help me understand why it won’t connect to my Ubiquity WiFi 5 network? It sees the SSID, but refuses to connect. It does connect to the 2.5 WiFi.
Oh. Well that’s not possible. I’ve got four access points in a mesh, and they are spread across the spectrum to avoid the neighbours frequencies.
The homey is the only device that doesn’t connect to it. It must be a bug. It’s really unusual to have WiFi issues in this day and age. Are they responsive to bug requests? Their web site says they have a three week queue for support requests which can’t be right, can it?
Isn’t it possible to turn three of them off, add Homey and then turn the other three on again. I thought it was possible to connect to a selected device of the mesh network.
I thought I have read somewhere over here that Homey has a problem to choose a device in a mesh network.
Also turn of 2.4GHz while connecting to the 5GHz if they have the same SSID.
They say, expect a response in 3 weeks, not “it takes us three weeks to respond”
One of the reasons probably is to prevent users asking for updates all the time (which causes the response times to grow longer and longer).
Of course they prioritize the incoming issues.
Yep, it’s really odd. Please report this bug. Be aware Homey’s wifi implementation has been very picky very since the first model from 2016 . In other words, don’t expect anything, or just buy the ethernet dongle (yeah finally there’s ethernet available for Homey).
Try to use 2.4GHz only. I don’t think the speed advantage of 5GHz wifi is needed at all.
And after connecting, force Homey to use only one of the AP’s, by band steering, MAC filtering or transmit power settings
Also reserve an IP address for Homey @ DHCP server.
It is, the Raspberry Pi module that Homey uses has issues with certain WiFi networks. So far, no resolution (other than, possibly, changing the WiFi channel), because it depends on some sort of third party closed firmware (see this bugreport, “hmeerlo” is an Athom employee).
While I suspect you are talking about the 2023 Homey Pro, if you have bought early 2019 version (white ball) then it doesn’t support 5Ghz.
Is your UniFi controller showing Homey in the devices tab?
For interests sake this is my 2019 Homey on Unifi
Channel1 (2.4 GHz, 20 MHz)
Signal -26 dBm
AP/Client Signal Balance good
Standard WiFi 4
It’s the ‘23 version. I’ve reorganised my 2.4GHz WiFi and am using that now with Homey. I might get an Ethernet adapter, but I need to move all the zwaves first before I put it somewhere with an Ethernet socket.