I’ve recently installed a new router, a Netgear Orbi RBR40. Ever since i’m unable to connect homey to my wifi network.
My setup is as follows i got a Experia box v10a and i’ve connected the orbi on the experia box. I tried everything i could think off: change the SSID to only alphabetic characters, changed the password to only alpha numeric, changed the orbi from router to accespoint mode (it currently still is). I’ve reset homey a couple of times but nothing helped. Homey keeps saying: “sorry maar ik kon niet verbinden met dat wifi netwerk” (unable to connect).
My knowledge on networks isn’t that great so maybe I did something wrong or there is a simple solution. I’d love to hear it…
For some reason i’m unable to launch a hotspot on my iPhone, so i’m unable to try that unfortunately. I still have the experia box would it help if i turned its wifi back on and connect to his network?
Start a hotspot on a 2.4ghz phone with the same SSID and keep it very close to Homey
Turn on any old router with only 2.4ghz with the same SSID (and internet connection)
It’s just that Homey somehow can’t see the difference between 2.4ghz and 5ghz SSID. And with Orbi that is even worse, because it is a meshing system and there will always be a 5ghz satellite nearby.
Once Homey is connected via 2.4ghz and saved the network it should be fine.
Glad I found this. I have a Netgear MR60, 3 node MESH and the 20/40 mhz coexistence was is switched on by default. Looked into why and it kind of makes sense, however as I don’t have any neighbours within 200m I turned it off. And after a Homey restart and giving it 15 minutes, everything is working better, response is much faster, Homey app comes up straight away. Some network devices that were being kicked off seemingly at random now aren’t. And even my 6 Google devices are staying showing up in Homey. This was 2 days ago and for Google that’s unheard of. Normally a restart of Homey gives a very brief improvement.
Don’t know if this problem is particular to MESH type networks, messaged to Athom support as this is worth them investigating and highlighting
Good to read you might have found a possible WiFi instability cause. So, have you now set it fixed to 20 or to 40 MHz? Does that make a difference (if you dare to play with the settings)? On 2.4GHz I’ve locked my Unify access points to 20 myself and do not have problems with connectivity.