I am using homey pro. As soon as homey pro has been updated, I can not control any of my ZigBee devices, and then have to reset the ZigBee network and pair everything again, as you know they have come a few last time so am pretty tired of pairing my things all the time . I use the homey apps: aq…

[image] Kvalle: As soon as homey pro has been updated, I can not control any of my ZigBee devices, and then have to reset the ZigBee network and pair everything again, as you know they have come a few last time so am pretty tired of pairing my things all the time Homey having issues with Zigb…

[image] robertklep: Give it some time (hours) to see if it comes back. [image] Kvalle: and then have to reset the ZigBee network and pair everything again That should never be necessary so contact Athom support.

I have tried it without success. it was without power for an hour but they never started working

Another common issue is the original power supply that came with Homey, which can fail and cause all kinds of random issues. If you’re still using it, try replacing it with something better (5V, 2A or more).

okay sounds unlikely. because it really is only after homey is updated otherwise it’s working perfectly

Could also be the first question from Athom. But does it also happen with a restart or PtP? Or only after a firmware update? Have you send a report and contracted support already?

Then do a search on the community and be surprised how often this is the solution…

I have sent in to them today. it is only after firmware update so far, never experience before when I have ptp or power outage. I use the original power supply it’s 5V 2A

[image] Kvalle: I use the original power supply it’s 5V 2A That unit is known for delivering less voltage over time, that’s why it is adviced to try an other one. That solved many weird Homey issues. When it solved your issues, you can request a free spare at Athom’s.

My Zigbee network has gone down on a few occasions. For the love of all that’s holy, don’t be tempted to press the “rebuild Zigbee network” or whatever it is. I’ve contacted Athom before, here’s the steps they gave me for the Zigbee network to get a nice reboot. Now, this is what worked a year ago,…

Homey pro loses connection with all my zigbee after update

Questions & Help

robertklep July 10, 2022, 6:35am 2

Homey having issues with Zigbee after firmware updates seems to be quite normal. Usually, a PTP will solve it. Give it some time (hours) to see if it comes back.

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Homey pro loses connection with all my zigbee after update

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