Homey Pro always timing out

Questions & Help
1

I’m facing a very challenging situation with Homey Pro. I have the 2023 version, and my network is comprised mostly of Z-Wave devices.

Whenever I try to control any device, it keeps giving timeout 10000ms, or it says “TRANSMIT_COMPLETE_NO_ACK”. For a while it was at least still controlling the WiFi devices, but now not even that.

I tried changing WiFi network, changing position of the controller, doing a PTP, and even a full factory reset using the DFU mode connected to my mac (the regular factory reset procedure kept failing). Homey is connected to an ethernet cable using the official Homey adaptor. I’ve tested that cable on my Mac and there is definitely connecting coming through.

Any idea what to do? I’m completely out of options now. I must say that the journey into making it all work with Homey has been far more time taking and frustrating than I expected :worried:

2

Contact Athom support.

1 Like
3

Just contacted support with the same issue.

Was using the Homey Pro 2023 for a month or so, then started having timeouts (sometimes command still goes through after a few minutes) a few days back.

Did you get a resolution to this?

4

What solved my issue was doing a full factory reset of Homey via DFU mode, and then restoring from my latest backup. The situation has improved about 90%.

5

Thanks!
Backed up my Homey to try that in case the support ticket doesn’t pan out.