Homey Pro Zwave Stability Issues

Devices
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1

Hi,

Im new to Homey, moved from Hubitat, and Im having huge issues with my Zwave network stability.

I have 3 devices, two brand new Aeotec Smart Switch 6 and a single Fibaro Smart Implant. One Smart Switch is in the same room as Homey 6 Meters away. The other two devices are in an adjoining room and they are approximately 7 and 9 Meters away from Homey, plaster and weatherboard wall between the rooms.

Devices will work, then fail with TRANSMIT_COMPLETE_NO_ACK randomly.

I have tried

  1. Healing the devices in the Developer tools
  2. Factory resetting Homeys and starting from scratch, same issues.
  3. Tried “REST Z-WAVE NETRWORK”, same results, unstable Zware network.
  4. I have tried added devices very close (1M) from Homey and then putting them in there final location.
  5. I have tried adding devices in there final location, doesnot work unless the devices is in the same room as Homey

Zwave Network
Zwave Network1525×323 25.5 KB

I really don’t want to give up on Homey because there is a huge amount to love about Homey but a lot of my devices are Zwave.

It is massively frustrating because this stuff should just work, and I never had an issue with Zwave on Hubitat, it works flawlessly worked every time.

Please help

2

The advice for adding ‘very close’ to Homey means, within 10 cm distance.
Further you can try to place an extra router-device at a shorter distance (less than 3 meters) from Homey.

3

Next to Jan’s good advice (6 meters is most probably too far away for Homey’s zwave signal),
this word alerted me:

I’ve read several posts about these things ruining your mesh, because they’re very ‘chatty’.
Try to increase the intervals, avoid "every 1 second’ check-intervals and such;
Here’s an excellent explanation and howto:

1 Like
4

Thanks for your response on this. If the best Homey can do for Zwave coverage is 3 meters then clearly this product has an issue. The specs advertised talk about is 40 Meters. Are you really saying that I need a repeater 3 meters from Homey. Its a very expensive product and surely I should able to support an average Zwave network without too much re-engineering.
Thanks Again !

1 Like
5

Thanks Peter. Really worries me that an expensive product like Homey cannot preform any where new as well as a much cheaper product like Hubitat.

I was suspecting the chatty-ness of the plugs could be overloading the network. I will give your suggestions a try. Thanks for you help !

1 Like
6

Yup, the everlasting story of marketing vs reality…
If I were a salesman I’d never sell anything :sweat_smile:.

All you need is to place the nearest router device a few meters closer to Homey. That router device most probably has a (much) bigger range than Homey.
This should solve the possible range issue.

Also note the antennas are located at the bottom of Homey. Try putting it on its side for a while, to see if it improves the zwave range.

7

Hi,
My system is only a couple of months old when I replaced my old Tellstick with Homey Pro.
I now have 33 Z-wave and 13 Zigbee devices + 4 Sonos, 4 A/C and a TV connected without problems.

The most challenging are a couple of sensors communicating directly with the Homey about 8 meters through 3 25 cm concrete walls. It works both ways if I want to change parameters from the Homey.

I have had a lot of Telldus plugs acquired over the last 7 years. Most of them have died by now. I have found that in the last weeks of their life they tend to block Z-wave - random to start with and then more frequent until they won’t work anymore. Once removed it all works again. This is not conclusive, but something I wanted to share if there could be other “bad” devices causing stability issues.

8

Thanks Peter, I will give that a try. Thanks for your help !

1 Like
9

At this moment my network contains about 50 devices, z-wave, wifi , 433mHz and zigbee.
The furthest is more than 30 meters away from the HP23, including 2 walls.
To create a stable mesh network I put some z-wave devices ( continuous powered ) at certain points which work as a router chain. Or better said, in a star shaped setup.
The first device is indeed close to the homey.
Maybe worth mentioning, half my setup consist of Fibaro devices as they are, in my humble opinion, realiable. I have them since 2015 with only one defect.

1 Like
10

Thanks for your help.

I managed to fix my issue. I had a rogue Zwave device that was upsetting my Zwave network. Once I turned it off, everything worked beautifully.

2 Likes
11

Ah, great you’ve found the culprit.

12

Thanks Peter, pretty happy about it. Now I can really start playing the powers of Homey

2 Likes