my tests with differnt power supply’s had no effect on this. As @Martijn_C mentioned we need to wait for a fix in the software for now. For me also Homey is currently unusable.
My advice: switch off all fuses of Your home electricity. After turning on again, your problem may disappear. I have 175 devices on zwave, and this procedure helps always.
Tried that… unfortunately no solution. Seems like a true bug.
Same here, occurred suddenly. I am on v133. Restarting does not solve the issue.
Zigbee (which finally seemed to be stable since I had a lot of issues with Aqara devices), also behaved strange… most of the time devices don’t work.
Will investigate more tomorrow…
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Some more things I noticed:
- Z-Wave spontaneously starts working at times only to stop working some time later
- Z-Wave signals from devices do reach Homey. Status updates (motion, kWh, etc) are all updated, the issue appears to be limited to sending signals from Homey
The Homey Pro 2023 is in the exact same place as my Pro 2019 was so location should not be a cause of the problem.
Noticed the same things. Updates are all send to Homey correctly. Homey just duplicates those messages a lot which causes the network to overload which stops Homey from sending messages.
Same here!
Same here!
Thought we would either have heard something from athom or a a software update by now.
Going to leave it another week and if still nothing its going in the bin.
As it is its just a pretty light up paper weight - complete waste of money.
I too find the most annoying thing is that Athom is not responding at all.
Seems some of the employees might have vacations as well… the best you can do is to send your complains/reports to support - I know they can increase urgency if they see more reports and more cases.
Those facing this issue, have to tried to power recycle all non battery powered ZWAVE devices followed by Homey restart?
*Also if there is someone willing to sell his Homey with significant discount (or for free if you plan to throw it away), contact me *
Yes. All mentioned possible solutions have been tried by many. It’s really just Homey’s doing.
I understand SOME go on vacation. But a total silence for one and a half week of a company distributing its product internationally with this magnitude of a bug, is just not done in my opinion.
A reaction which only costs 2 minutes could have been: we are aware of a general bug with zwave, we are working on it and expect a first fix in xxx days/weeks.
I agree even saying - “we are aware and trying to find root cause every hour” could be OKay - asked them on internal channels, let’s see if anyone reacts, will re-share.
On the other side, this is Community forum not Athom support forum, so in case someone went to forum for resolution, without submitting bug report, it will not increase the priority. (just a reminder, I believe EVERYONE did it)
I did report it at athom, over a week ago, and got an auto response that a reaction is expected in 2-3 weeks, because they are busy with the 2023 shipments. Bad timing to release a new firmware (which was not a fix), if you know you will be busy with other stuff and vacations
To all - are you able to share system diag reports here, ideally intimidate after the issue occurred ?
Youri, this is a user forum, imho no user here can help you with customer support complaints. And complaints are boring
I never read boring items, Peter. You can try too 
Well, I can only tell if it’s boring after I read it 
Above I have shared a piece of my log, which should say a lot.
