I just received my Homey Pro 2023 and I have issues connecting to my Wifi. During the setup process Homey is unable to find any wifi networks (there’s a lot in my area). I have tried all of the following (several times) but no matter what the wifi list remains empty:
Restarting the setup of the Homey Pro
Resetting the unit by inserting the a pin for 30 seconds
Updating the firmware and factory resetting via USB
Entering my wifi info as if it was a hidden network
Anyone who has experienced similar issues or have ideas how to solve it?
Not sure you can enable experimental on not enabled-connected Homey right away.
What happens if you enable Wifi hotspot on your mobile ?
Any chance to connect via USB-C network adapter and over Ethernet ?
I don’t think I can install experimental firmware since I havn’t added the Homey to my app yet.
It doesn’t see wifi hotspot from my smartphone either
I don’t have the ethernet adapter
Probably because the SSID is equal for both 2.4Ghz and 5Ghz. Homey is known to be picky with Wi-Fi if the SSID is used for both bands at the same time. That’s why i said 2.4 only (ie. switch off 5Ghz). Most modern phones offer the option for either band apart or both at the same time for a hotspot.
Peter, no offence , this is true for the white ball Homey’s.
The Pro 2023 should be able to handle wifi6, but imho it can’t hurt to disable that, and split the SSID’s to 2.4 and 5GHz
@Mlynnerup
It’s really odd there’s no wifi network found whatsoever. To test if it’s truly a Homey issue, can you test with an completely other wifi network (like, neighbour / family)?
Actually, I just realized an important detail I forgot in the original post. The Homey Pro actually did connect to my wifi the first time I ran the setup. But during the firmware update which is right after connecting to wifi, something whent wrong and my phone lost connection my Homey. I then had to reset the setup process and now (the second time I ran the setup) the network list was empty as described.
This detail is probably quite important since it means it’s probably a firmware issue, right?
It’s “hard to believe” phrase, but you are trusted source of very critical view on Homey thanks to many years of working with Homey and Athom, so we trust you still can’t believe it even it’s true
Oh, you mean that HP2023 does support WiFi6? Because it really doesn’t: it supports 802.11ac on 2.4 and 5Ghz (aka WiFi-5), but not 802.11ax (aka Wi-Fi6).
Can you do USB backup, using 7Zip open the file, extract it and find homey-pro.log on /user partition ? It will help to troubleshoot I’m doubtful it will give you some (re)solution though Also system.log might be interesting
I didn’t check myself but somehow I was expecting that it would support it. True is that already 5GHz is big advance
I guess it’s limitation of CM4 module, so after all no surprise after all.
I created the backup but I’m on Mac so it can’t use 7Zip and I haven’t been able to find another app that will recognize the format. Apparently this is not supposed to be easy
It would be nice if there was a way to downgrade over USB so I could try an earlier version of the firmware to see if it would work. But of course it would probably loose connection as soon as it upgraded itself again.
, this is true for the white ball Homey’s.
I know you’re not kidding this time 
Also system.log might be interesting
