[APP] Reolink

Apps
145

Ethernet network (cable).

Reolink Doorbell directly to the router, Homey via a switch. All on same Lan.

146

Have you tried connecting the doorbell to the same switch, just to test, to make sure router isn’t doing something funky

147

But they both use port 9000 for the initial connection and communicating settings etc, regardless of the ports/protocols used for the video/audio stream. And as the Homey app isn’t even seeing it, I just thought I’d ask about the ReoLink mobile app. Just trying to rule things out not knowing the exact network setup, that’s all.

Any progress on the Omada app?

148

@K-G_Ohman
Some thougts:

  • long shot: Since it’s saying no new devices found. Maybe one of the dozen attempts succeeded somehow and it’s already in listed devices?
  • Have you tried turning it off and on again? (Reolink doorbell & Homey) and then tried again?
149

Yes, the first attempt was with the Doorbell and Homey on the same swithch.

150

Omada app? What is that?

I checked - it seems to be a TP-link thing…

151

I do not see any devices based on Reolink. Trying to make a flow using Reolink “cards” nothing is available.

152

Well it was a long shot after all.

Tried rebooting both?

Other than that I’m out of ideas. Since network / firewall has also been verified.

If reboot doesn’t work maybe a diagnostic report for the developer might help getting an indication.

153

I don’t know how to create a report since there is no device created. Help please.

154

@Koktail Received the Reolink Magicam today. Added to the Reolink App via Home Hub then added to Homey. Everything appears as expected apart from the stream does not display, and the device icon is an Argus Pro 3, not a Magicam, but I presume you may not have the icon from Reolink yet. Created a report - f6e4d9a6-3090-44c7-9e1a-5f1f7d7ac5a2

Product for reference: [Official] Argus MagiCam - 2MP Wireless Magnetic Camera with Battery Life of 9 Months

155

Sorry, that was a reply to @smarthomesven, something I had been helping him test.

Yes, it is TP-Link Omada networking kit.

156

In the Homey app go to apps, scroll to the ReoLink app and tap it. Then tap the gear :gear: icon top right and you will see the Create Diagnostics Report button. Enter a description of what you’re testing/error you’re seeing and clicks Create. When the pop-up appears, copy the code and paste it into the message to the developer.

A device does not need to be successfully added for it to work.

157

Thank you for the effort in getting things to this stage, but the pitfalls of employing an agency to produce the app are quite plain to see.

Do the agency staff even have the most common devices to do their own troubleshooting?

Have the agency been instructed to produce a knowledge base article on how to add the most common devices and what potential issues could arise during that process?

Two years we waited for this integration, which was ‘announced’ to great fanfare.

What a mess.

158

Perfect, thank you.

159

If you encounter an issue with the integration please Create a new bugreport at GitHub - koktail-nl/com.reolink.issues ¡ GitHub

Or send me a email with context and a diagnostic report so I can investigate.

Please include:

  • Describe the bug

  • A clear and concise description of what the bug is

Steps to reproduce the behavior for example:

  • 1. Go to ‘…’

  • 2. Click on ‘…’

  • 3. Scroll down to ‘…’

  • 4. See error

Expected behavior

  • A clear and concise description of what you expected to happen.

Screenshots

  • If applicable, add screenshots to help explain your problem.

  • Desktop (please complete the following information):

  1. OS: [e.g. iOS]

  2. Browser [e.g. chrome, safari]

  3. Version [e.g. 22]

  • Smartphone (please complete the following information):

  1. Device: [e.g. iPhone6]

  2. OS: [e.g. iOS8.1]

  3. Browser [e.g. stock browser, safari]

  4. Version [e.g. 22]

A diagnostic report:

  1. Open the Homey app

  2. Go to More (…)

  3. Go to Apps

  4. Go to Reolink

  5. Tap Settings (gear icon in the top right)

  6. Tap Create diagnostic report

  7. Copy the Report ID and share it with me in a reply to this email

160

I send you a PM about your issue

161

Thanks to several of you reporting issues with detection events (motion, person, vehicle, pet) stopping after a while, I was able to track down the root cause.

What happened: when the ONVIF connection between Homey and your camera dropped, even briefly, for example due to a WiFi hiccup the app never reconnected. Events would silently stop and only a full app restart would bring them back.

This is fixed in v1.1.3 (available on test). The app now automatically detects the lost connection and reconnects.

162

Actually the integration is way more complex than ‘what a mess’ suggests.

We support a large range of devices and setups, including multiple generations of the same model and we’re continuously improving the integration. We also working closely with Reolink to improve compatibility and overall experience for Homey users.

I think we may have a different view of what can be expected from an integration like this. Homey focuses on automation and triggers, not full real-time camera interaction like dedicated camera apps

But if there’s a concrete issue you have, feel free to share the details. That’s what allows us to improved.

164

This can be a timing issue, did you test it without starting the app and just send the snapshot to your phone when there is a person detected?

165

v1.1.4

  • Replaced async getCapabilityValue() checks with a synchronous in-memory activeAlarms set to track alarm state. This prevents race conditions where rapid ONVIF events could cause missed state changes for motion, AI detection, and doorbell alarms.

v1.1.3

  • Improved the ability logic and simplified capability detection for older models

v1.1.2

  • Added automatic ONVIF reconnection on timeout, the device now re-establishes the event subscription when the connection drops, preventing silent loss of motion/AI events