[APP] Reolink

That’s quite possibly your problem… running a release candidate of Homey OS. A possibly unstable test version. And once you’ve enabled that option, I think the only way to disable it and have stable release updates only is to do a factory reset of your Homey (which if memory serves me it has a warning message about possible unpredictable results and the factory reset needed to undo the enabling of that option).

Also, the Reolink app version 1.1.1 is labelled a Test version, with a large amber warning box just below the version number in the Homey app store, that it is not a tested release, and some issues may arise. So a test version app running on release candidate OS.

The only failing part is ONVIF: Network timeout

That means the camera is not responding on ONVIF port 8000. This usually means ONVIF is disabled, blocked, or not properly supported by this device/firmware.

Are they employed by Homey or are they involved in the development of the Reolink software?

Thanks, as I said, ONVIF worked perfectly until two weeks ago.

Excuse me, I am not following that. Is who employed by Homey or involved with ReoLink? Did I miss something?

The problem wasn’t with the Homey firmware 13.2.0-rc.2, but with the Reolink TEST version. I installed the official version and the flows are working again. I won’t be installing any more Reolink test versions.

It’s more likely to be a problem with the interaction between the Reolink test version and the Homey release candidate version. As I’m running the Reolink app test version without any problems on advanced flows and person detection.

But yes, installing test/release candidate versions of any software are quite likely to produce bugs or unpredictable behaviour. That’s not the developers fault though, as that’s the whole reason for testing, to find bugs and issues.

Be kind, always.

Hello all. I’m trying to connect my Reolink Video Doorbell PoE to Homey Pro (Early 2023), using the Reolink app. I (think) I have enabled the needed server settings but still I get “no device found”.

It works when I capture the stream in e.g VLC Player.

I would really appreciate some pointers if you have them.

That’s exactly what I wrote :grinning_face_with_smiling_eyes:

Please be nice to everyone!

Try manually entering the IP address on the switch.

Yes, tried that, but with the same result.

Is the base port 9000 configured?
Are the ports open in the firewall?

I have no limitations/rules defined on the routers firewall.

I might try now to temporarily disable the firewall and see what happens when trying to connect again.

Don’t do that, it’s very risky to disable the firewall (especially on WAN side) since anyone can remotely access your devices with firewall disabled. It also won’t fix your LAN/local network issues, since firewall is usually for WAN only.

I understand. I only did it for like 30s while trying with no firewall. Unfortunately it did not fix the problem. Still “No new devices found”. (firewall back on :slight_smile: )

Anyone else that has experienced a similar problem? (And solved it…)

Can you connect directly to the camera from the ReoLink mobile app (iOS or Android, not the Homey app) and not through an NVR or Home Hub?

That uses similar connection method / ports as the Homey app.

Do you have VLANS on your network and/or different WiFi SSIDs for IoT devices, security cameras etc?

Yes, the Reolink mobile app works perfectly.

No VLANS and it is PoE, hence Ethernet connection.

Is your Homey network cabled or WiFi?