Hello, i have 2 apps from athom on my homey that have again problems with the api…
First one is Tado, it lost connection with the devices and after remove and reinstall it never finds the devices anymore when added, screen stays empty…
2nd one is Nest, login got disconnected somehow and now it always says something went wrong wen giving permissions to homey, i did not convert my nest account to google so should still work.
But athom decided to remove the app from the store so i cannot uninstall and reinstall it…
Do others users have problems with one of those apps at the moment and have found a solution?
Have no issues here with the nest app (also still on nest account, and didn’t activate the 2nd authentication (you get this prompt when you open the nest mobile app)) but if you know how to sideload an app, the code is still on their github.
Yes offcourse, but always slow to respond and most of the time more questions and no solutions compared to the developers of the “community” made apps.
Some app developers are super quick with solutions and great in communication.
Athom devs simply not , last time the Tado issues took 9 months to solve(token lost issue)
Now i get this after an long empty screen after logon:
No, networking issues: the EAI_AGAIN error means that the DNS server that Homey is using was unable to handle the request (which was to look up the IP-address for auth.tado.com). It’s likely to be a temporary issue, but if it remains, try power-cycling your Homey.
I have also problems with 2 Athom apps
Tado, same problem as you described, before the devices lose connection and app crashes it complains about connection time out.
I can’t solve it since January, I randomly ask Athom development to help me since then, no reaction.
Chromecast looses connection to Chromecast audio and JBL link view
Also unfortunately no solution from Athom
Problems look to me as the same sort, loosing connection over time. Maybe this problems have the same root cause as your former fault. What path should I try to solve it?
My Nest device in Homey says “This device is no longer available in your Nest account” in a red banner when I tap the device.
I too have not converted my Nest account to a Google one, and I can see my Protect device in the app.
And you also didn’t click the button “I understand” instead of “not now” when you opened the official Nest mobile app?
It is a really tricky one that you can click really easily when you don’t read everything, haven’t been able to take a screenshot of the message (at the bottom of the screen) as it hasn’t reappeared yet for me, but have seen it twice now.
It isn’t fully the same reason, it is still using the “works with nest”, but not the default authentication anymore and thus your devices stop working.