Sounds like the hub/client is not correctly subscribed.
- Did you try restarting the MQTT Client & hub apps (via app details; see below)?
- Did you try rebooting Homey (keep unplugged for >30 sec.)?
Messages travel: HA > broker > client > hub > Homey.
So if rebooting stuff does not resolve the issue, you need to start debugging where the messages stranded.
- Broker: Try MQTT Explorer. Do you see incoming messages from HA when you e.g. switch a light.
- MQTT Client: try the log in the app settings. Do you see incoming messages?
- Hub: Go to the log tab in app settings and set it to debug. Do you see incoming messages? If not, keep it on debug and restart the Hub (via app details). Go back to the log tab. Maybe the full debug boot log of the Hub will give some additional info.
How-to restart an app: apps > select app > details (cog wheel) > restart app.