Suddenly unable to install any new devices

[Jan_Lindqvist]

Hi,
Suddenly I am not able to add any new devices. First discovered this with the Nimly App and thought something was wrong with the App. But I have now discovered that I am unable to install any kind of new device.

The symptom is (in the Add device process) that the installation dialogue hangs with a black screen. It never seem to timeout and I have to force the window to close or exit the installation process.

Any ideas?

Regards
Jan

[Michael_Evans]

Multiple Apps not installing/starting

If anyone could shed some light on my issues it would be great. I have a ticket open with support and waiting for a reply. A couple of days ago I had an issue with the Aqara app not installing properly. It would show as installed on my HP23 but wouldn’t work. If I pressed restart it would notify that the app was not installed. Raised a ticket with support and magically later that day it suddenly worked. Yesterday morning I noticed a couple of Zigbee devices had gone offline so I restarted …

Sounds like you might be having the same issue as me. Waiting for support to come back to me.

[Jan_Lindqvist]

Well, I have not seen any problems with Apps not started or installed, yet. The problem I have is with Devices (in general).

[Jan_Lindqvist]

Problem solved by restarting the Safari WebBrowser.