Problem Installing New Apps - Timeout Errors

Questions & Help
1

Hello, previously I have been successful installing various Homey Pro 23 Apps. In some cases I only transferred devices which I wanted to use within HP23. Recently I have tried to add additional devices form active apps and install a few new apps and continually get errors as follows: timeout, ping, new devices found with a New request failed response, new devices found with a [object Object] response, not found with paired. Can anyone help me troubleshoot this issue?

  1. Thinking an address on Homey to ping so I can confirm my network can find the app server source.
  2. Some way to resolve connection between my HP23 and Homey App source.
  3. Some way to resolve connection between my HP23 Apps and my physical devices.
    I am not having any recognized issues with currently installed devices, can also link to existing apps and have capability to add their associated new devices.
    I have rebooted HP23 and network. HP23 is only using about 50% of its storage and memory.
    Thank you
2

Hi @Dan_Melideo ,

Did you find out how to solve this? I have about the same problem with my Homey 2019.

3

Hello @Ralf_Groot
That issue has been solved but with a number of changes to make my Homey > network connection more stable. Never received a response for an address to ping.

  • Connecting via Wi-Fi only is not stable. I connect via PoE Ethernet (Ubiquiti / Unifi Instant PoE Converter) but ethernet with USB C power supply works. I now connect via both Ethernet and Wi-fi for some redundancy.

  • I purchased a high data rate USB C cable to connect my Homey to either the Homey dongle or Ubiquity PoE device. Many Homey troubleshooting references about checking the default USB C cable. Swapping out for one of my normal cables did not resolve the issue. I wanted to assure the data pipeline was wide open. Believe it had a 40 Gbps or higher rating.

  • I also ran into firmware update issue which took about two weeks to resolve, device would not reset and update.

  • I would recommend manually trying to update your firmware, even if the version number appears current. I use a Windows PC and the process was not as simple as noted in the Homey instructions. Works with Windows 10 Home, couldn’t get Windows 11 Pro to allow access to the USB port.

  • Somewhere in the above changes, I overcame the core issue.

Summary:

I have also recently found out that if my memory utilization is at 90% or higher, my system becomes unstable. I cleared out apps I was playing with or looking at which appears to have resolved my most recent issues. Now running at 80 to 80% utilization with good stability.

PoE device link
Instant Indoor PoE Converter - Ubiquiti Store United States

Good luck. will be interested if you can solve your stability issue.

4

Thanks for your very long answer. I do have a Homey 2019, so depending on wifi.
But I found out that a network issue caused the problem. Happy that it has been solved :slight_smile: