For a few days I receive an 403 error when I try to use one of the Tahoma devices in the Homey app
When I remove the somfy tahoma application and reinstall it, it works again for a few hours but later the error returns.
Does anyone have an idee??
I use the Homey app and have Homey premium without a homey pro hub.
403 means “forbidden”. It might have to do with rate limiting > allowing only a certain amount of commands in a certain timeframe.
I think it’s best to inform the app developer, by moving your issue to the Tahoma app topic, as mentioned on the app page at homey.app store
I’ve done..
(I think)
But this community is also always very helpful and otherwise it’s just to inform other users..
I couldn’t find anything on Somfy, Tahoma and 403 error.
That’s allright as well, but I meant the link to the forum app topic, which is mentioned too at the app store page 
I’ve not read about that Tahoma issue either.
I had the same issue.
Removed the somfy app and tried to login again on the app in the homey interface. Now i get error 401 and now i cant use the somfy products via the Homey app
User and/or password issue
It"s best to use the app topic, you’ll reach the dev as well that way;
Links to the app topics can be found at the app page at the Homey app store.
Me too, i also get the 401 error now.
username and password are correct because I can login on to the somfy application end website
This might be the cause for issues after Oct. 5 @Rp93 @Rene86
https://community.homey.app/t/cannot-login-to-somfy-with-somfy-tahoma-connexoon-app-anymore/143877/2?u=peter_kawa
Thanks @Peter_Kawa for picking this up as I hadn’t spotted it.
I’m not sure if the error 401 is related to the same issue as the 403 error as that generally indicates the credentials have been entered incorrectly, but maybe it is the same issue identifying in a different way.
Yesterday I could finally reconnect the app and devices.
It worked that evening.
To bad, today I receive again the 403 error 
I have the same errors with Somfy in the Homey app. For a few weeks now. Tried all the usual troubleshooting but the errors keeps coming back.
Yes me too.
I removed the application but then could sign on again.
The i got the 401 error.
For now i just wait and be patience.
When a solution isn’t live soon I’ll remove the Homey app and quit my paid subscription.
Yes me too. If no explaination or no solution I will end mij Homey subscription.
Well, Jack, there’s a secret option here: you can ask what’s going on, instead of sit and wait?
FWIN Somfy is the issue, not Homey.
You’ll find the link to the Somfy Tahoma app topic on the app page @ homey.app store.
There’s the issue explained, and has the explanation you were looking for.
Just FYI
Pointless to say, this is just a user forum.
I am sorry I can not find it. Do you have the exact link perhaps? Or copy paste it here?
Kind regards,
Jack
So there is already a notification about this problem in this topic with 2522 posts. And reading the post from Adrian Rockall it seems to me it’s due to Homey Cloud using the same IP address for many Homey Cloud users.
The post is from 7 october and appearantly since the apps from Somfy TaHoma and Connexoon were automatically updated to version 4.0.122 somewhere early october. Reading the last post i conclude thatHomey has not been able to solve the problem yet.
I see no harm in creating this topic for this 401 and 403 errrors for all (paying) Homey Cloud users to be able to find information about the problem they are suddenly dealing with and i hope this posts helps a little bit and we will soon be informed about the solution to expect. (Or not).
30 Oktober en nog steeds de 403 melding. En nog steeds geen bericht van Homey wat hier aan gedaan wordt.
Homey won’t respond as I write the app and the issue is caused by Somfy’s security measures, so there’s nothing Athom can do.
Somfy are now concentrating on the local API, so they aren’t interested in making any changes.
I published a new version a few hours ago to try and solve the problem, but that process will take about 26 hours, assuming it works.
Hi all,
I’m facing same issues. Just removed Somfy from Homey and reinstalled. I do get the option to enter my credentials, however I receive following:
”blocked for 31232.052000045776s”. I can log in dircetly into the Somfy app however, so the block is not from them.
Please let me know if anyone has found a solution / work around.
(Homey Cloud Premium user)
