I’m so sorry.
I used the trial version, however switching back to the official version, solved the problem
I now receive all my snapshots as desired. Sorry for the confusion, and again, thanks for your amazing work.
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Yeah, It wasn’t expected to work, I just added some logging.
I’ll send you a PM with what I’d like to know.
Hi @tequila_sunrise,
Welcome here, great you found Homey and the Ring app!
Let’s first focus on the first 3 cameras that don’t show Live Video. The error shown says “Live video not supported on battery operated cameras” which is a clear indication why the app doesn’t show a live stream, I’ve build this save guard to prevent battery depletion in case a camera is battery operated.
2 things may be wrong here if those cameras are in fact connected to mains power. It’s either not properly configured in the camera, please check that in the Ring app.
Another thing may be that the app isn’t able to determine if the particular device is using mains power, this can happen on newer cameras as Ring seems to keep changes how this is registered in a device.
So, please check the cameras configuration and change it where necessary. If the configuration is correct, please let me know and I’ll give you instructions on how te retrieve some additional information.
Thanks for the quick reply, @DaneedeKruyff.
All the cameras are plugged to the electrical outlets, not battery powered. Their configuration in the Amazon Ring app are also correct.
Please let me know of the steps to retrieve the additional information, I’ll try them out.
