[APP] Ring - Home Security & Video Doorbells (by Athom)

Ring App (by Athom) - main discussion topic

Main discussion topic to centralize all questions, answers and information around the official Ring App for devices of Ring.

Note:

This topic is not actively monitored by Athom. If you have issues with this app, please report it to Support | Homey, mentioning the version of the app + a good description of the issue.

Links and information:

Supported devices

In the app store a list of supported devices is shown with picture and description in the ‘Supported devices’ list. This list is generated by the actual content of the app.

Be free to ask and discuss anything around these devices here!

Reserved

According to the Athom mailing they are developing an official app together with Ring. Strange enough “nobody” at Ring knows anything about this… :eyes:

Although the current Ring app works most of the time I have an IFTTT flow for when somebody is ringing, failed 0 times since I’ve created that. Let’s hope they really are creating an official app…

So you know every person at Ring?
Could it possibly be that it’s the same as with Athom’s Support? Erik and Bas definitely don’t know everything what happens in the background either.

True that. That’s why I’m hoping :upside_down_face:

Cross my fingers for you…

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@DidierVU, just for info, saw it on Slack. But no response from Athom until now.

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Schermafbeelding 2021-11-04 om 13.40.48

I suggest all Ring users send an e-mail to Ring asking where the Homey app is :stuck_out_tongue:

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Apologies for bumping an old topic, but I could not find a support topic for the official Ring App (only for the community edition).

Installed a Ring Wired doorbell yesterday, but can’t see the camera image in the official App. It works in the community edition though, but that App uses 45 MB instead of 15 MB. I’m short of memory (512 MB), so I’d rather use the official App.

How can I debug/fix this issue?

:man_facepalming:

The official Ring app doesn’t support live footage at the moment and therefore also can’t show Snapshot. The community app Ring from Danee de Kruyff does support this function. Development is of course working on getting live footage to work.

The Flow trigger when somebody rings the doorbell no longer seems to work… :cry:

(it still works in the Community App)

I haven’t been able to get any flows triggered in this nor the community app :frowning: Tests fine but nothing happens when I press the doorbell

Hi yall,

I am trying to trigger a flow using my Homey pro and Ring Indoor Camera (2nd Gen) to trigger:

When...
A person is detected

Then...
Send [message] to [me]

But it just doesn’t trigger.

Any ideas why?

Thanks!

Hello,

I’m a new Homey user and now I have a question. I have a Ring Wireless doorbell (gen 2) which I connected via the Ring app to my Homey Pro. Via Homey Pro I can access my Ring doorbell camera.

Only when I make a flow, that when someone uses my doorbell, I want to receive a push messsage from my Homey like “someone is on your doorbell”.

But this doesn’t work, nothing happens. Does Homey Pro not work with a wireless Ring doorbell?

Mant thanks in advance.

First of all, welcome to the Homey Community!

To make sure you are aware of the forum rules, please read the Welcome to the forum! post here.

Which app are you using to connect your doorbell?

You should search the forum first and review the existing posts.

Thank you for your reply.

I checked the forum but now I see indeed that the trigger when someone rings the doorbell is not working anymore unfortunately. I use the official Ring App.

Your best bet is to report to Athom Support the issue.

Thanks for your replies, my issue is with “Ring Indoor Camera (2nd Gen)” not the doorbell.

It is the official Ring app I am using.

Hi Barry - I got the same problem a few months back, and got in contact with Homey…

After 3 tries, they gave up, and asked me to follow the FW updates - they are aware of a problem, but sounds like they don’t know how to fix it.

I have Gen 2 Ring Doorbell, and kan use read all values, and see snapshots - but the flow when someone rings the doorbell does not work…

I have tried official and unofficial app - restartet - reinstalled, basically all I can think of, with no luck…

So I’m waiting…
Did you get anywhere?

Kind Regards Dennis

Hi Dennis,

I did some months ago a lot of research and what I found out is that Ring does not work anymore with any other 3th party devices like Homey. Ring is from Amazon so it only works with Amazon Alexa.

I bought some Amazon Echo devices and Ring works fantastic now on those devices. I get all messages (push notifications, voice and video).

Also big advantage is that I have a lot of Tapo camera’s and Tapo P115 smart plugs. This also not work with Homey, but with Alexa it also works great. With Alexa I can also set a lot of routines.

So for me the Homey Pro is very disappointed that a device from €400 can’t work with Ring and Tapo.