Ring Doorbell, Camera and Alarm support for Homey

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How to: Fix notifications

Sometimes Ring stops sending notifications to devices other than the official Ring Smartphone app. If this happens to you, or they are only working sporadically, the steps below should help.

Steps to fix notifications

  • Stop the Ring Doorbell and Cameras app on your Homey (Wait some time before proceeding with the next steps, so surely all sessions are stopped, 15 minutes will be fine.)
  • Optional: Remove the Ring devices from your Homey (Some users needed this step to get notifications working again.)
  • In the official Ring Smartphone App, go to the Control Center. This can be reached from the main menu, under the Account section. See this article if you are having trouble finding it.
  • Click on Authorized Client Devices.
  • You will now see a list of authorized devices on your account. You should remove all devices (2) associated with the Ring Doorbell and Cameras App. The devices created by this App will be listed as android devices, with names like:

    • Homey

    • Device name not found

      (It wouldn’t hurt to remove all devices, but that would mean every client needs to re-authenticate.)

  • Once you have removed all of the extra devices, you will need to re-authenticate at Ring.
  • Start the Ring Doorbell and Cameras App on your Homey
  • Go into any of your Ring devices and re-authenticate by clicking Try to Repair and logon.
  • Notifications should now be working :crossed_fingers: :rocket:

Click here for the original article by the author of the ring-client-api library

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