I’ve looked at the Diagnostics Report, nothing out of the ordinary there.
Could you try making a new flow, adding the same flow card and let me know what happens when it’s added, does it show any location information?
Could you also try this in a regular flow and share the result?
How many locations have you setup in your Ring account?
New version published
Version: 2.10.8
- Added setting to Cameras to enable/disable motion detection
- Added setting to Cameras and Doorbells to configure the motion timeout
- Added new App Store images
- Added new device icons
In this version I’ve added the setting to enable or disable the motion detection to Ring Camera devices such as the Ring Doorbells have. I’ve also added a setting to the Doorbells and Camera’s so you can configure your desired motion timeout just like most dedicated motion sensors have.
I’ve also updated the App Store to some more recent versions of the Ring Chime and Ring Stick Up Camera series. The device icons are also replaced by more recent version, thanks to Ivo from Athom for creating them.
Great btw the snapshot function is working……
RC72
Hi, yes sure.
Adding a mode card, the location is listed (I have only one location). I get the same error « Unknown location »
Indeed, I just checked this, firmware 10.0.0-rc.72 for Homey Pro Early 2023 seems to have fixed the problem that grabbing a screenshot wasn’t working.
It isn’t in the changeling, I’ll ask Emile about this.
Ok, thanks. I’m not yet sure how to troubleshoot this, I’ll think this over and get back to you.
Hi I have the same above mentioned problem with the modes. Since the update to .6. Tried creating a new flow that is triggered by the mode change. And then checks what is the current mode.
It both does not get triggered. But when manually testing the flow it can’t read what the current mode is.
Everything is connected however since I can still see all my camera’s.
Ok, so
What happens when you make a flow to set a mode? Does the action card also show ‘unknown location’?
@GregD @Romano_C are you capable of running an app from the cli as explained here: [HOW TO] CLI install method
Hi @DaneedeKruyff, I sent you a diagnostic report earlier this week just after somebody rang the doorbell. I have an “issue” where a flow is started twice when the general alarm went off:
I will add an extra push notification now to see if it’s just the timeline that is being duplicated or if it really is the flow itself. There’s no other flow with the same starter running.
PS: the response of the app is still way better than it was on the previous versions. I even hear my Homey before I hear my Chime now 
Hi Didier,
I’ve checked your report, it shows just 3 ‘ding’ events as they are called by Ring and al 3 are on different days. When the ding event is received by the app the generic_alarm on the device is enabled which results in triggering the built in flowcard you use in the flow. I don’t understand how this flow can be triggered twice in short succesion because the flowcard should only trigger on a state change.
I think you should report this at Athom as this is a builtin flow trigger card.
I’ll rebuild it first with an advanced flow, it’s still the same flow as from the very beginning years ago. That’ll probably be what they are going to say anyway…
But it’s the correct trigger right?
Motion detection is also much faster, great job on the new communication method 
Thanks.
Yes, it’s the correct trigger card.
Will there be a possibility to use the app also on the Homey bridge in combination with the Ring Wired?
No, that is and will not be possible unfortunately.
There are many reasens, the app uses a settingspage which is not allowed by Athom on Homey Cloud, Athom will only allow apps from certified developers for Homey Cloud are the most important ones.
Hello
I have the ring doorbell pro, it worked perfectly, but now the general alarm no longer comes through in homey, I test the flows, everything also works, the photo is retrieved and displayed.
How can i solved this?
Thanks in advance.
I’ll send you a PM
Please restart the Ring app, and after it is fully started, please ring the Doorbell and send a Diagnostics Report from the app.
Also, please post a screenshot from the flow you are using.
39f327c1-e5b5-45f0-a281-e61456f68512
Homey 2016 version 8.1.3 ring app version 2.10.8
De flows werken ik krijg de foto met het testen van de flows.
Hi Fred,
Just looked at the Diagnostics Report, I see a normal startup and your Doorbell and Chime are found and you’re succesfully authenticated at Ring. After that I see nothing else in the log to my surprise. How long did you wait between restarting the app and ringing the Doorbell?
If you waited less than a minute please repeat it and wait a bit longer before ringing the Doorbell.
If you waited longer, could you please try to recreate the flow that handles the ringing of the Doorbell.
When that doesn’t work, please remove the Doorbell from Homey and add it new and re-add the trigger card to the flow for ringing the Doorbell.
794f7c02-39bc-49c0-9bd1-9ddc101ea630
Remove doorbel from homey restart homey add doorbel to homey restart de ring app wait ring de doorbel and test the flow and make report
Looked at the log, again the normal startup and after that I see the retrieval of the screenshot.
It looks like somehow your Doorbell isn’t subscribed too, but in the current version that’s something that isn’t logged so hard to test.
Are you able to install the app using the CLI as described here: [HOW TO] CLI install method?
If not I will try to get some more logging in the app to check the relevant settings.
Btw, could you check the settings for your Doorbell in the Ring app, ‘RING-MELDINGEN’ should be enabled (try toggling if off-on and test the ringing again)
