POPP Outdoor Plugg issue


I have three of these plugs but are having the issue of them stop working, essentially cutting off access from controlling them in the Homey app.

Initially I thought it was cause of cold weather, but recently it happened when it was not even minus degrees. Any ideas on how to solve it?


PLUG (700397) (POPP Outdoor Plug (700397) - popp.eu)


I had the same problem.

Sometimes it worked for 1h sometimes 1month, but in the end the result was the same and connection was lost. Repairing helped for a while, but it happened always again. Tried pairing secured and unsecured, tried indoors and outdoor but the results was the same.

In the end I returned the device to the dealer. Unfortunately I cannot say is the problem with the device, Homey or the Popp app in Homey.

My suggestion is to contact Z-Wave Europe. With the POPP app version 3.0.0 (test channel), Z-Wave Europe has taken over the management of the POPP App for Homey.

Argh sorry to hear that!

Thanks for the suggestion fantross :slightly_smiling_face:

Any news on this I just bought a POPP outdoor switch but I cannot add it as a new device to my homey, it says that un unexpected error has occured, nothing more nothing less.

Tried it multiple times, also clean reboot, also power out for 5 min and restarted, try to add but keep getting the same error message ?

I just switched from a faulty Popp outdoor power metering plug, and the new I got just happens to experience exactly the same issue as you @ChrisBoer

App Store → POPP → scroll down → contact POPP

I have send it back to the shop and deinstalled the POPP application useless appliance

I’ve sent request

1 Like

Update: Had a session with POPP support, and they say that the device i got (second one) is defect. Said I had to go back to dealer and get a new one. Third time might be the lucky one :slight_smile:

I have the same Problem, I’ve tried several types of plugs but all to no avail. is there any news?

New POPP app version 3.2.4 available.
Changelog: Fix inclusion problem with Outdoor Plug

i have one to. it’s a casino product. if you buy one you lose your money.

Sorry, but your comment doesn’t say much except that you’re just talking bad.

What is the problem?
What firmware is installed on Homey?
Which POPP app version is installed?
Which firmware is installed on POPP Smart Outdoor Plug?

homey V12.22.11
app versie
popp software V3.2.4
popp plug firmware 3 sub versie 11

it switches on and off, i see power use drop from 20 watt to 4 watt but connected lights keep on burning ?

With this error, the first thing I would assume is that the device is broken.
However, I found out that there is a newer firmware for the plug, and it’s version 3.15. Unfortunately I haven’t found any history about the firmware versions. Therefore I can’t say what changes have been made, so maybe you can ask POPP.

This is the link for the new firmware. However, the problem is that Homey is not able to install a new firmware via OTA. What is needed for a firmware update and how it works can also be found via the link.
If you don’t have the possibility to do the firmware update, I can offer to send the plug to me (Germany).

Btw, this is not Homeys firmware version. This is the Node.js version what is included in the Homey firmware. The actually Homey Pro firmware is 8.1.1 (don’t know if the Homey Bridge has an other firmware no.).


Any news?

I’m new to Homey. I had Telldus TellStick but it was too unreliable so I bought Athom Homey pro 2023. I hope to get more quality with more money.

Homey Forums said (like 2019) that POPP is supported and their app does indeed have an option for Smart Outdoor Plug.

But add device procedure always stops halfway. I have tried to add my POPP smart outdoor plug (pope700397) using both POPP app and homeys generic z-wave method. Homey seems to recognize the device but can’t proceed further. After 5-10 min it says “Something went wrong while communicating with the device. Please try again.”

I have three POPP smart outdoor plugs and none of them work with homey.

Anyone been able to add and use this outdoor plug?

Did you try to pair the Outdoor plug really close to Homey? I have paired 2 plugs in Popp app but had to do the procedure with the plugs 10-20 cm from Homey.

Thanks for an advice! Unfortunaltely it did not help :frowning: