Hi,
I recently bought a Homey Pro and is really happy with the home automation features it bring to my home but shortly after setting it up it started disconnecting from the app.
I have tried using a different usb c charger which was suggested in this community but it didnt help.a
Have anyone been able to figure out why it keeps disconnecting?
The screen is from this morning.
This is caused by a bug, contact homey.app/support please.
However, this is occurring very often in your case. Assuming you don’t use the ethernet dongle :
Homey is also very picky when it comes to wifi setup. This might decrease the number of offline situations.
Reserve IP address for Homey (and all it’s connected wifi devices)
Acces Points: make sure Homey can’t hop between AP’s
wifi5 wifi6: Create a separate 2.4GHz SSID and connect Homey with it.
It can be very helpful to read the log(s) of your router that your Homey Pro is connected to…
Hi,
I have exactly the same issue!
I have separated vlan for my IOTs , the homey pro are locked (via UniFi UI) to one of my access points, but it’s still disconnecting several times a day.
If you have any ideas please?
My problem was resolved by switching the power supply to a more powerful laptop power supply.
tir. 2. des. 2025 kl. 13:18 skrev Redouane BACHIRI via Homey Community Forum <notifications@athom.discoursemail.com>:
