Hi,
I have a homey Pro 2023, which worked fine until a week ago. Since then, it repeatedly (several times a day) looses “connection” (message in app “cannot get connection with homeyPro”. When I unplug and reconnect, the connection is established again until the next disconnect … several minutes/ hours later.
What is the problem? What can I do to fix it?
Connect via Ethernet?
Same problem here
Have you checked homeys health with the app sysinternals? Any alarms?
Tell a bit more about your homey and environment. Did something change in your LAN? In case you use a cable have you changed it? Does your router log tell you a bit more?
Does the problem exist when using the web interface on a PC?
Have you opened already a support request with Athom?
Have You tried with with another power supply and/or another USB-C cable (to power supply)?
Homey Pro 2023 is known to be sensitive to voltage fluctuations.
Via wifi
I did not change anything in the wifi.
I tried and tested… still running
I went from mwah to super stable when I connected it via ethernet. Never fails now…
Im using the replacement power supply I got from homey I still got the original that came with the homey 2023
The thing is, I can reach it locally, but the cloud is getting disconnected, so this could not be something to do with the power supply. I’m also using the official Homey Ethernet adapter.
You You have any firewall, Pi-Hole or similar that might block the traffic?
I changed the power supply … it seems to work now, .. but I would first like to see it working for several hours, before I belief that the problem is solved…
thanks for all the support… I am considering further stabilizing measures as proposed
Got AdGuard running and Unifi network
Not enough experience in that setup. In Pi-Hole I gave Homey full access to internet.
Been running Wifi last 18 months, no hiccups.
I’ve had this issue on and off for quite a while.
Over time, I tried several things, including changing the power supply and testing both Wi-Fi and Ethernet, but the problem kept coming back.
One thing worth mentioning is that I like to keep everything tidy, so my servers, router, switches, and Homey were all placed inside a cupboard. Looking back, that was probably the cause of the issue.
A couple of weeks ago, I moved the Homey to a more open location and connected it via Wi-Fi instead. Since then, it has been completely stable and hasn’t gone offline once.
So if anyone else is experiencing similar issues, it might be worth checking the placement of the Homey and making sure it has good ventilation and wireless conditions.
My HOMEY pro is now stable up bd running since 4 days, I cannot exactly say what is the reason, as I changed the power supply and deleted an app that might have caused problems.
I’ve had the same problem for a very long time. I’ve also spent a lot of time and effort trying to resolve the issue with Homey Support. Power adapter, Wi-Fi vs. Ethernet, system reset… everything! On my local network, I can then restart Homey via the app. In the general settings, under the “Cloud” section, the status always shows as “settings.general.status_undefined.”
This is really annoying and has permanently damaged my opinion of Homey. I now have an Alexa-controlled outlet connected to my Homey. This way, I can restart Homey even when I’m out and about.
My personal guess is that some service is crashing. It has nothing to do with insufficient memory, temperature, power supply issues, LAN outages, or ad filters.
Some apps (Solar Forecast?) seem to have made things worse. But even without the app, things aren’t running smoothly.
