Local backup Homey Pro 2023 Setup error

Questions & Help
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1

Trying to backup Homey Pro 2023 v10.0.06 locally. I follow the instructions with pin and reboot Homey connected with usb to the computer (orange light). On my Windows 11 the Homey was not found with the suggestion to download the Windows USB driver. This option downloads a file named “Homey Pro USB Driver v1.0.0.exe”.
Double clicking to install this file results in error message “Setup error! Could not read setup package!”.
Already tested:

  • 2 different computers with several downloads
  • installing the program as administrator.
  • virus scan and firewall off

Any suggestions?

2

Try another USB cable perhaps, preferably USB-A to USB-C.
Some cables are not suitable….

3

had same problem using USB-C to USB-C…switced 2 USB-A to USB-C and Local Backup worked :slight_smile:

4

Yep, same here.
Using another cable might solve the problem…

5

I have tried 3 different cables, at least one is a proven data cable, without result.
After a computer restart with a USB-linked Homey, Windows showed a message that the Network detection option was Off. This caused that new hardware could not be detected. After turning On this option, the USB Driver could be installed. Solved, but the first error message was not clear.

1 Like
6

Hello All,

I seem not to be able to get the USB-driver accepted on my Windows 11 machine

Tried several USB-cables I have, tried different USB-ports on my PC.
But never able to get that USB-driver to work

image
image917×706 75.8 KB

This is the image I get.

Any other suggestions ?
Up to now, I can’t make a local Backup ( that I prefer )

And also from my side I can’t resist to express my first real and serious disappointment against the way to make your own, local backup. :stuck_out_tongue_closed_eyes:

Thanks for possible hints…

7

And you’ve tried the other, non cable related, hints and fixes from this topic, Walter? That’s unclear to me.
Because your error msg is exactly the same as mentioned in the start post?

8

You should contact Athom about this: https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request

This is unrelated to cables or ports.

9

Thanks for your concerns. I’ve checked also my computer settings regarding the Network detection option. On the computer I’ve used it was turned ON already.

Since I can’t install the USB driver, there is no direct support I can ask from Homey folks according to me. The USB driver should install on my computer and operate. That is the issue I’m confronted with.
What I want to do is to try and do the same thing onto another ( desktop ) computer I have. Possibly the effect is there different.
Thanks

10

“Why doesn’t your driver install on my PC?”

11

Tried again and again.
Used already some new ( searched ) USB cables but all the same.

Tried to get to the local backup capability via another ( a bit older ) computer ( MS again ) but I have fully the same result as on my main computer I’m using.
The USB driver simply doesn’t get installed/accepted by my Microsoft machines.
Don’t know anymore what to do next…

Robertklep suggests to ask to Homey Folks … Not sure if they can address my ( what I feel as a local ) issue.
But annoying that a local backup is really so far hidden. PPffffffff

12

Try this using the Chrome browser, before you install the driver:


Well, imho a driver should just install when you connect a USB device :man_shrugging:
Exceptions should be listed as Q&A / FAQ in this kb article imho:

If not, asking a little help from support is allowed I think. :wink:

13

WELL,

Finally I succeeded and well, how…

I’ve turned OFF the FW on my computer, I’ve turned ON a VPN on my computer.

After that, I’ve rebooted my computer and again, I’ve checked, turned OFF the FW and activated a VPN ( in my case McA… )

Then I’ve tried again to launch the EXE file ( execute the USB-DRIVER ) and now I could get further. The USB driver got installed ( Slowly but surely ) .

Finally the DRIVER is installed.
Turned OFF the VPN, Turned ON again my FW
Then connected my Homey Pro using the USB-cable that came with the Homey with the computer following the procedure for the local Backup ( pressing a PIN into the whole at the bottom from the Homey-Pro ).
Then I could select the device and received the 4 menus as foreseen.
A Backup could be made. :sweat_smile:

To verify and check it a second time, I’ve done completely the same thing onto my older Desktop computer. The older computer I also tried before and had the same problem.
The same things ( VPN on and FW off, computer reboot ) , then launched the driver that also on that computer, … now installed.
Even a Backup was possible on that second computer.

So finally it works. Thanks for all who tried to help me. Hope this helps to assist others.

1 Like
14

I had the same problem this week. However, when I tried what you suggested it still didn’t work. The driver would not install. I’m posting my solution here in case others are experiencing the same.

This is what I ended up doing that worked.

  • I was able to download the driver. After that, I moved the driver installation file to a USB stick drive.
  • (This next step probably wasn’t necessary, but I wanted to make sure I had a clean slate.) I removed the stick drive and rebooted my computer.
  • Once rebooted, I turned of my WiFi connection on my computer so it had no internet connection.
  • I put the stick drive back into the USB port.
  • I executed the install directly from the stick drive by double clicking and it worked. I was able to install the driver.
  • I then turned the WiFi back on and was able to proceed in the reset and the other options from the Homey Pro USB Tool in Google Chrome.