My local backup always hangs up in the same place and doesn’t continue to run. My previous local backups had no problems. Current FW 10.3.1. is on it, same problem.
The backup disk is not full, in case anyone asks.
I tried several cables, several PCs and different browsers.There are no error messages from either the PC or the Homey site. Yellow light “circles”.
Anyone an idea?
The quality of the USB cable is critical. Try to borrow a real decent, well known brand cable, and I hope that makes the difference.
Check also that the USB cable is not near to a power cable. This could also cause error with cables with a lower quality.
Thanks for the suggestions. The first cable used has been working for months. But I still tried different things and also changed the PC, i.e. a different environment in terms of network radiation. If you look at the amount of data that has already been backed up, it always gets stuck at exactly the same byte number. This means that a “cable problem” can actually be ruled out.
I’ll still try out a few cables and change the PCs.
If there are any further ideas, please feel free to do so.
The problem is solved with version 10.3.1 (not final according to Athom, there will be further modifications in the next few weeks). In general, the ota-usb backup is working again for me.
have the same problem.
PC doesn’t find the homey. Always “can’t find compatible devices”.
Version 12.1 is installed
Did you try it with an other, decent quality, USB-C cable?
#cablegate
Yes, three different vendors
Apple, Samsung and the original cable from Athom
Just to be sure: you have an HP2023, right?
Also, are you running Windows on your PC? AFAIK it requires an additional driver to be installed: Homey Pro USB Tool on PC requires .exe?
Thanks Robert,
Yes I use a windows PC and Homey 2023.
Athom never mentioned a needed driver for the connection to Windows PC and an additional driver
it is a browser issue, I normally use Opera as standard, not a pure chrome or Edge browser
In Opera the link to the driver download is not visible.
After opening in Edge the link was there and can be used in Opera to download the driver.
Hi Martin,
just made A full Backup (Online Backup Version 12.1.0) without any problem (like before).
The problem is not to make a full backup, the problem is to restore it back to Homey and get it work.
In my case I can’t update the firmware or set it back to factory settings as Homey dienies access to the restored unit.
With the restored unit my Homey didn’t start (Rotating White Status)
A new homey will arrive today evening. Will test to backup the new one and restore the file at the existing homey
Ok Martin, let us know what happens.
Many thanks
Looks like my old homey 2023 is bricked. Can’t get access to it.
The new homey is active now, need to restore all the zwave actors and amend all flows at the new device.
That’s a lot of nasty work
