I have been trying to do a factory reset on my old homey since i upgraded to a pro a couple of weeks back. After a few tryes with chrome i finally managed to get connected to the unit after switching to firefox instead. But now im stuck with a solid red ring after it freezes while trying to upgrade…

The only “other” way is contacting Athom support, but try after powering off Homey for some time again: (eventually with another USB Adapter :wink: ) [image] Resetting Homey Pro to factory defaults Sometimes you want to fully reset Homey and wipe all information stored on Homey. The pr…

i’ve been through these steps a few times now and ended up with the red ring at the point where the unit is updating to the latest firmware. Havent tryied another USB-adapter so going to do that. If this dont work how do i get in contact with Homey, all i´ve found is this forum, no e-mailadresses o…

Good luck, Found the self service place in the app. Only available if Homey is offline. [Screenshot_20220220-162208_Homey] [Screenshot_20220220-162321_Homey]

[image] Robert2: how do i get in contact with Homey, all i´ve found is this forum, no e-mailadresses or forms to fill. Try support.athom.com or the newer url support.homey.app Scroll all the way down until you see "Customer Service and follow the link in there. mailto:support@athom.com and m…

[image] [HowTo] Removing Homey (Pro) from your Account Questions & Help As there have been several questions here on the community: For Homey (Service) aka the Cloud it is a little different.

How to remove a old homey

Questions & Help

Dijker August 19, 2024, 6:04pm 7

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How to remove a old homey

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