Hi guys,
I’m still waiting for an answer from support team after my mail from feb. 4
just get an automatic request with ticket number (130999)
still got an issue with Ikea motion sensor + matter
regards
I am afraid there is no other way.
Current response time seems to be around 6,5 weeks, considering my current tickets.
I would not expect a reply before around march, 21nd in your case.
And after I got a reply (after 6,5 weeks) they asked me to send in a new diagnostic report because the one I sent was expired(….), so I did not get an answer by then too.
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It is indeed dramatically bad right now
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I know the feeling. I’m having issues with the new Homey Pro 2023 for over a year now.
4 Months ago the unit has been replaced, but the issue still is the same. I would say that would prove this is a software issue.
Again put in a ticket and after 11 weeks still no response.
I’m with Homey since 2019 and this is my second Homey Pro.
Loved the unit from day 1 but starting to doubt now with respect to the realiability and support.
At this moment looking at Home Assistent and most likely going to switch over in a few weeks time.
One cannot wait this long for fixes and support for a product that is not delivering the stability that one expects.
2019 Pro unit worked perfect but development is slowing down (which I understand).
