Yes, indeed homey support is not available for few weeks now. Possibly they are fully assigned to the development. Whatever it is I find it dangerous as support is really the face of the company toward customers. Neglecting this part of the business is realy to be worried about.
Thank you for contacting Athom support, our apologies for the slow answer.
Due to long-term illness and a backlog that we encountered in December last year, we haven’t been able to respond to all emails the way we’d like to. Please note we are doing everything we can to improve our response times and of course the health of our colleagues.
In the mean time, your ticket will remain with us, and our goal is to answer your question as soon as possible. It may however take some time before we are able to get back to you.
It might not be the case with Athom, but sometimes a support ticket systems moves your message to the back of the stack if you reply to the ticket.
But I agree, it’s really hard to get some support directly from Athom. I tried for more than 8 month’s to file a bug in the Mi-light app: Email, this forum, a google form, directly on Github, on the review page of the app… got zero response. I’ve given up, and if I have the time I probably fork the source and fix it myself