Hello, Mine homey crashed / went offline the red led circel showed (22:20 NL) and because it shows offline i cant reach mine Homey by app or PC. Router works at that time 100% and still does. I still have WiFi connection on mine mobile but no acces to Homey because it is offline. How to handel this problem??? cut the power and reboot it???

I sent mine Homey back to the Homey company and there conclusion is that there is a hardware failure in the Homey and i get probably a other restored one back. So mine problem is then hereby solved.

hvandrie, when i first got my homey i did the setup with the webpage, but before i got my homey i had created an account and tried the app… after the web setup the app couldn’t find my homey as well, what i did was just log out from the app and log in again to my account and there was the homey… I hope this helps you :slight_smile:

Forgot to reply, but logging out and back into Homey app while Homey was in setup mode did the trick: Homey App saw Homey immediately after relogin to Homey App. Thank you @nefer Athom really has to improve on providing better described procedures for self support as well as fix bug in Homey App to detect Homey (in setup mode).

my homey is back having issues with being offline… actually never stopped, just seemed better with the updates… now it’s again unusable, the app will get online for a few seconds then offline again and so on indefinitely… also i get a red ring every now and then that disappears after a few seconds. flows keep working most of the time. I have changed the power adapter after support told me so and various recommendations on the forum, but that does not seem to be the problem… unless of course like i just read in a post i need an even more powerful adapter than recommended? any more advise?

[image] nefer: I have changed the power adapter after support told me so and various recommendations on the forum If various recommendations on the forum didn’t solve the problems, what else can we guess? [image] nefer: unless of course like i just read in a post i need an even more powerful adapter than recommended Must be at least 2.1A

the recommendations i was talking about were to change the power adapter, together with support then telling me so as well… so looking for other input…

@Rocodamelshekima i followed your hint of having a supply at least 2.1 A… the athom adapter is rated at 2A and the one i had swapped it with was 2A as well… with this other one at 2.1 A i had around it seems a bit better even if still having the problem… so it might indeed be a power problem. Do you suggest getting an even more powerful adapter?

Also try another USB cable. Bad cables can definitely have a negative influence on delivered power.

Homey takes what it needs. So even when attaching a 6A adapter, Homey takes what it needs. So that’s why the minimum of 2.1A.

@PetervdK I’m using the original cable it came with… what would be a good substitute? I just read a post where someone had used a longer cable and it was giving issues…

Homey went offline/ crash

Questions & Help

Rocodamelshekima December 10, 2019, 8:14pm 62

Ah, ok. Then a fixed Ip address for Homey, reboot router and a good PTP maybe?

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Homey went offline/ crash

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