Homey Pro migration is a total failure

I want to do some better energy measurements, so I pre-ordered the Energy dongle, only to find out that I need to replace my 2019 Homey with a 2023 model.

So I bought myself a 2023 model, how hard can it be.

Really heard, it turns out.

The good news: the process of making a backup, shutting down old Homey, boot new Homey and restore backup seemed to work at first.

Next up, none of the apps were loaded. I knew I had to wait, so after just over an hour, while not a single app was reinstalled, I rebooted the new Homey. This time, the majority of the apps were reinstalled. Good.

Sadly, none of the devices worked. This was expected for Zigbee, but sadly, Z-Wave was even worse.

When I click a Zigbee device, I get an error message: ā€œThis device was migrated and needs to be repairedā€. When I try to repair, it did not work like described. Instead, I had to do a factory reset, and when that happened, I got an error message ā€œdevice is already connectedā€. That is actually good news, because instead of adding a new device in the GUI, the existing device in the GUI suddenly started working again. Really good news, because I do not have recreate all the flows for this old device. Good, ā€œonlyā€ Ā±20 devices to manually factory reset, and re-add to the Homey.

No such luck with Z-Wave, though. When I click a Z-Wave device, I get an error message: ā€œInvalid Node IDā€ for each device. When looking at Homey Developer Tools, only 1 device is listed: the Homey itself. After a few attempts, it seems that here too, I have to do a factory reset for all my Ā±60 Z-wave devices, and on top of that, recreate each and every flow.

I have done 10 of them by now, and this is insane.

I am not at all happy that I have to shelf another ā‚¬400 for a new Homey, after having spend money on 2019 Homey and all features so far (Backup, Advanced Flows, Dashboards, Energy), but can accept that. What I am angry about is that the support is so poor. Of course, I send in a ticket, but it say I can only expect a reply in 1-2 weeks.

If only there was an easy way to replace an existing device, as in this request: [FeatureRequest] Replace a device, that would already have saved me a lot of time because I donā€™t have to replace existing flows. Iā€™ll spends some time getting to understand martijnpoppenā€™ his script ([HOW-TO][Pro][Cloud] - Tool to FIX (advanced) flows after removing and re-adding devices), but it is ridiculous that this is not supported by default. Each device has a nice ā€œMaintenanceā€ section in the settings. It should have been a piece of cake to implement that here.

Right now, Iā€™m seriously doubting why Iā€™m still investing in this ecosystem. It feels like Athom is prioritizing the production of new shit instead of fixing real issues. (Sorry if I sound pissed off, I am angry now).

1 Like

Everyone can imagine itā€™s no fun when things are not going as expected.

Please leave out the negative moods and emotions, this is not your average (a)social media medium, thank you. This is just a user forum.
Please send your griefs and complaints to Athom: homey.app/support

I can give you a free hug, but that also wonā€™t solve your issues :wink:

On topic:
Migrating should be pretty straightforward, except for zigbee devices.
Idk what you exactly mean by zigbee ā€˜repairā€™, but the only thing you ought to do is: right-click the device tile @ web app, and select ā€˜Repairā€™.
Of course thereā€™s always those devices which wonā€™t cooperate, and need to re-pair by having the device enter pair mode.

This is what worked for some:

  • Shut down the Pro19
  • Factory reset the Pro23
  • update the firmware per USB-Tool
  • restore the Pro19 backup

That sounds incredibly frustratingā€¦

When you talk about ā€œrepairingā€ a Zigbee device, I wonder if thatā€™s a re-mapping of how the Zigbee end devices connect with the Coordinator (the Homey hub).

Since Iā€™m guessing that you probably added quite a few Zigbee devices since you got the Pro19 Homey Hub.

In any case, I agree with you that this should be much easier and it would also be nice if you could get faster support to help.

I hope you get things resolved soon. Good luck :v: