Homey Pro (Early 2023) ethernet not connected

Hello, encountered same issues with the original USB-C cable. I know ETH was connected when I first setup my HP23. Then noted was only on Wi-Fi based on the HP23>General>System Information dialog. Had correct steady green and flashing amber light on the ETH adapter. Reconnected all connections a few times, restarted HP23 without getting a successful ETH connection. Based on this community thread, swapped out the cable and ETH connected. I have not gone back to testing my original cable yet. Any suggestions for a good alternate back-up cable? Didnā€™t just want to buy a random cable off amazon and not have it work. Thank you

From what I read between the lines, you probably have connected the ethernet dongle the wrong way.
Short usb cable ā†’ psu
Long usb cable ā†’ Homey.

Did you get a connection diagram along with the ethernet dongle?

Also tried a million things to get the ethernet dongle to work. Finally tested with another USB-C cable and it started working immediately.
Very frustrating with such low quality cabels.

+1, it was the original usb-cable.

Damn, but happy now.

Hello @Peter_Kawa once in set-up mode how do we change from wifi settings to ethernet?

Homeyā€™s support article simply says we:

ā€œā€¦can update the Wi-Fi settings easily. Place Homey Pro in Setup Mode and link it to a new Wi-Fi network.ā€

Itā€™s in Set-up Mode (breathing blue circle). First neither the app (Android) or web browser could see it. After 2 reboots the app sees it, allows me to select it, but says itā€™s offline.

Changing the supplied USB-C cable to another made no difference except where it used to say ā€œLocal Secureā€ next to Connection (in app More> Settings > General settings), it now says ā€œCloudā€

It is correctly connected according to the diagram, the light on the adaptor is green, my router shows the GBe connection (but no IP address).

You donā€™t, if everything is connected properly Homey will automatically prefer an Ethernet connection.

Everything is connected as shown in the diagram. I guess I need to open another support caseā€¦:roll_eyes:

Looking at the changelogs there is reference to :

> Fixed an issue where a previously connected Wi-Fi network would not disconnect when choosing ā€˜Only use Ethernetā€™ in the mobile app. Note that a mobile app update is required before this is resolved. in v10.0.0-rc.71.

I couldnā€™t find somewhere in the mobile app to do it

Itā€™s below ā€œSetupā€ so perhaps itā€™s only available during setup. If you want a definitive answer, you should ask Athom though.

When I do a factory reset or simply (enter setup mode like this). I donā€™t get an option to connect only via ethernet. The first thing that happens is it says scanning for Wifi, then presents me with list of SSIDs. If I click the cross to close the dialogue, it asks me to confirm exiting set-up.

The support article says :" Homey Pro will automatically use the ethernet connection if itā€™s available. During setup, you will also be asked to connect to Wi-Fi optionally" - Where is this option supposed to appear?

What am I doing wrong?