Hello, encountered same issues with the original USB-C cable. I know ETH was connected when I first setup my HP23. Then noted was only on Wi-Fi based on the HP23>General>System Information dialog. Had correct steady green and flashing amber light on the ETH adapter. Reconnected all connections a few times, restarted HP23 without getting a successful ETH connection. Based on this community thread, swapped out the cable and ETH connected. I have not gone back to testing my original cable yet. Any suggestions for a good alternate back-up cable? Didnât just want to buy a random cable off amazon and not have it work. Thank you
From what I read between the lines, you probably have connected the ethernet dongle the wrong way.
Short usb cable â psu
Long usb cable â Homey.
Did you get a connection diagram along with the ethernet dongle?
Also tried a million things to get the ethernet dongle to work. Finally tested with another USB-C cable and it started working immediately.
Very frustrating with such low quality cabels.
+1, it was the original usb-cable.
Damn, but happy now.
Hello @Peter_Kawa once in set-up mode how do we change from wifi settings to ethernet?
Homeyâs support article simply says we:
ââŚcan update the Wi-Fi settings easily. Place Homey Pro in Setup Mode and link it to a new Wi-Fi network.â
Itâs in Set-up Mode (breathing blue circle). First neither the app (Android) or web browser could see it. After 2 reboots the app sees it, allows me to select it, but says itâs offline.
Changing the supplied USB-C cable to another made no difference except where it used to say âLocal Secureâ next to Connection (in app More> Settings > General settings), it now says âCloudâ
It is correctly connected according to the diagram, the light on the adaptor is green, my router shows the GBe connection (but no IP address).
You donât, if everything is connected properly Homey will automatically prefer an Ethernet connection.
Everything is connected as shown in the diagram. I guess I need to open another support caseâŚ
Looking at the changelogs there is reference to :
> Fixed an issue where a previously connected Wi-Fi network would not disconnect when choosing âOnly use Ethernetâ in the mobile app. Note that a mobile app update is required before this is resolved. in v10.0.0-rc.71.
I couldnât find somewhere in the mobile app to do it
Itâs below âSetupâ so perhaps itâs only available during setup. If you want a definitive answer, you should ask Athom though.
When I do a factory reset or simply (enter setup mode like this). I donât get an option to connect only via ethernet. The first thing that happens is it says scanning for Wifi, then presents me with list of SSIDs. If I click the cross to close the dialogue, it asks me to confirm exiting set-up.
The support article says :" Homey Pro will automatically use the ethernet connection if itâs available. During setup, you will also be asked to connect to Wi-Fi optionally" - Where is this option supposed to appear?
What am I doing wrong?
It was the USB cable for me as well- itâs unfortunate that the bundled one doesnât work.
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Hi Corto
I had same issue on my HomeyPro and here is how I solved:
- Remove HomeyPro from your App (Home, click on your profile, select profile then My Homey and remove HomeyPro device)
- check light on Ethernet plug of Ethermnet adapter blinks (to confir thereâs a connection between adapter and Router)
- Connect HomeyPro via Ethernet cable to my router (see the schema provided by Homey for correct connection) and factory Reset on Homey Pro
- Restart App and add a new Homey Pro to your account
Thatâs worked
S
Same here. Tried dozen things. Changed the USB-C cable for a original Apple cableâŚ. worked right awayâŚ.
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Same here: itâs the cable (stupid!). The doubts allready arose when unpacking and taking out the bends: a cheap crispering sound could be heard. (I didnât even hear that at any other USB cable i unfoulded). Got a really good solid USB-C < - > cable from my Lenovo docking station and that did the trick.
