Homey Pro died, no way to get a new one and no support?

Questions & Help
1

My Homey Pro died after exactly 365 days. I tried different USB 5V power supplies but it won’t boot (no rings lighting up). Also there is some hissing/white noise coming from the bottom of the Homey.

The Homey Pro isn’t in stock anywhere, I would’ve bought a spare/replacement because a lot relies on this device, and I’ve thrown out my old hub a few months ago.

Can’t contact support either, no phone or nothing. Creating a ticket requires a diagnostic report which I can’t make for obvious reasons.

2

Create a ticket and fil in NA for the diag.

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3

What types of 5V power supply did you try? Make sure they can provide 2.5A (12.5W) or more, and don’t use cheap (Aliexpress) ones.

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4

Several Samsung and Anker.

5

I enter a - at the diag field, and it works. C’mon, you’re a smart guy?

6

Sorry, yeah, I have made a support ticket and will be returning my Homey Pro today.

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