I have a brand new Homey Pro (2026) that refuses to connect to my Unifi network during setup. I have a dedicated 2.4 Ghz wireless network for over 70 IoT devices and setup per Unifi recommendations that works flawlessly. But for some reason, new Homey refuses to connect. I have tried a firmware update using the USB tool, but even that hasn’t helped. I’m beginning to think that the Wi-Fi radios in this device are defective. Does anyone have any insights on how to get this to work, or should I just give up and send it back? Thanks.
Do you have an old router which you can try? Some people have issues with Homey and newer networks, can you try disabling Wireless AC/AX/BE and only allow Wireless N on an old router?
I’m not sure how that fixes my problem. Eventually, I need Homey on the same network as all my other IoT devices, and be available to pair with new devices added to that network. If it can’t join that network, I fail to see how spinning up an old router adds to the end state integrity of this situation. Or is this some sort of work-around to write my SSID into the firmware for use later? This product was labelled “Homey Pro (2026)” and cost me $400, so where is the current Wi-Fi hardware to enable connections to my year old Unifi network?
By checking if it works on an older router, you can eliminate any WiFi radio (hardware) issues.
I had exactly the same issues after the initial start-up. After the firmware update with the USB tool which did not work I have used the reset to factory option and that appears to have solved the issue
After extensive trouble-shooting, including setting up a new 2.4 Ghz network, I have isolated the problem to special characters in the WiFi password. I use a three word phrase that includes two space characters between words, and that has proven to be the only difference between a successful Homey setup and failure to connect to my WiFi. I have over 70 devices that happily use the phrase, but my $400 Homey can’t seem to cope. Are there any workarounds to this?
Use underscores instead of spaces in your password to separate the words, or just generate a random one? I wouldn’t recommend to use spaces in your WiFi password anyway, it can get confusing when you forget it. I would recommend you to use a randomly generated WiFi password
Homey should just allow any valid WiFi password.
I have quite some devices that don’t allow spaces in the password either, like my smart radio and 1 of my cameras (and Homey apparently, but never tried that). It’s not just Homey, there are likely many other devices that don’t support spaces in the WiFi password.
But @Scifitechguy has 70 devices that have no issue with it, so why should they reconfigure their entire network just because Homey is stupid?
Yes, my point exactly. I’m NOT changing passwords on all those devices from a dozen vendors, all with different change procedures. And to those that have a problem with spaces, I’ve been using this phrase with spaces since WiFi was invented, and I’ve never had a single device fail to connect. Why Homey can’t cope is mystifying in this day and age. I had high hopes for this, but I guess it goes back to Amazon.
