I have a brand new Homey Pro (2026) that refuses to connect to my Unifi network during setup. I have a dedicated 2.4 Ghz wireless network for over 70 IoT devices and setup per Unifi recommendations that works flawlessly. But for some reason, new Homey refuses to connect. I have tried a firmware update using the USB tool, but even that hasn’t helped. I’m beginning to think that the Wi-Fi radios in this device are defective. Does anyone have any insights on how to get this to work, or should I just give up and send it back? Thanks.
Do you have an old router which you can try? Some people have issues with Homey and newer networks, can you try disabling Wireless AC/AX/BE and only allow Wireless N on an old router?
I’m not sure how that fixes my problem. Eventually, I need Homey on the same network as all my other IoT devices, and be available to pair with new devices added to that network. If it can’t join that network, I fail to see how spinning up an old router adds to the end state integrity of this situation. Or is this some sort of work-around to write my SSID into the firmware for use later? This product was labelled “Homey Pro (2026)” and cost me $400, so where is the current Wi-Fi hardware to enable connections to my year old Unifi network?
By checking if it works on an older router, you can eliminate any WiFi radio (hardware) issues.
I had exactly the same issues after the initial start-up. After the firmware update with the USB tool which did not work I have used the reset to factory option and that appears to have solved the issue
