Hi! I have had the Homey Pro23 since June, but have had issues with Presence. We have checked that the device settings and the app has all the access it needs to track our location at all time. We have also enabled Home/away in Homey. We are both on iOS devices and I have checked the wife’s phone r…

I have the same problem. Presence has worked fine on HP2019 but since we moved to HP2023 it detects my presence/abcense fine but my wife’s presence is not detected anymore. My role is “Owner” and my wife is “Resident” … we have bothe iPhones with all privacy settings the same as with HP2019 (at leas…

I had similar problems with my wife’s Samsung phone. In the end, I gave up and installed smart presence on homey instead. Seems to work very well and we don’t need the homey app either.

Yes, Smart presence is a good workaround, but I would love to see that the geo fence feature(Presence) from Homey actually worked as well.

Yeah that would be nice. It works perfectly on my phone. The problem is that it is dependant on the devices, where as Smart Presence is not. As long as the device is within WIFI you’re home. To be honest that’s probably a better setup for me anyway. Then all I have to do is to add an IP if we have g…

The problem is already mentioned several times, so I assume that it’s a bug in the Homey app. However, I have also read of issues related to the iOS 17 public beta firmware. Anyway, I suggest to contact Athom support. My wife and I use both iPhones (XS Max and 12 Pro Max) with firmware 16.6.1 and …

Hi, I have the same problem. Mine and my sons Samsungs works fine, but my wifes Samsung phone is not detected (only sometimes and randomely) by HP2023. Anybody knows something about it? Got to be a bug. /Stefan

Same problem here. It works on my Samsung Galaxy S10 but only randomly works on my wife’s. Exact samme settings. Really hope Athom will make a fix so presence detection becomes stable. :folded_hands:

Suggest you report this to Athom, via https://homey.app/support/ . Athom does not follow this forum actively.

Homey Pro 2023 - Presence not working - #7 by DirkG - Questions & Help

Topic		Replies	Views	Activity
Homey Pro 2023 Presence not working? Questions & Help presence , homey-pro	31	3899	September 4, 2025
Presence / gone away function not working anymore Questions & Help	13	307	June 5, 2026
Cant get presence to work smoothly Questions & Help	1	558	May 5, 2019
Presence Detection Issue: Different Settings on Two iPhones Questions & Help homey-pro	2	84	August 17, 2024
Homey does not detect my presence being at home Questions & Help	20	8716	March 6, 2019

Homey Pro 2023 Presence not working?

Questions & Help

presence , homey-pro

31

3899

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homey-pro

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August 17, 2024

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Homey Pro 2023 - Presence not working

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