Hi ! I am not able to go to insight.homey.app anymore. I get en error that somethin went wrong with the rrdcache. [insight] Now I have installed the experimental firmware to test the backup funktion. And when i start the backup i get an error thath somethin with my insights are wrong. [Screens…

[image] AlexEbner: What can i do? Contact support and send a diagnostics log. [image] Welcome to the forum! When you need direct support from Athom please visit https://support.athom.com for our new help center. It is very important to report all issues you find here: https://support.at…

I have made a Tiket @homey view days ago for the Insight problem. I was hoping that another have the same problems and maybe a workaround. Athom’s answer to the Tiket: Thank you for reporting this issue, and our apologies for your inconvenience! This issue is already reported by other users and …

I have the same problem, but not with my Homey, but with my Homey Pro and that one had firmware 3.2.x and had also the problem to use Insights, upgraded it to 4.x.x did not fix it. I did send Athom the infromation, but have not received furher information on the call. For me and the Homey Pro I us…

Ok my homey is also a homey pro.

Same issue (Homey Pro) and same reaction from Athom. I believe issues after upgrade to 3.2.1 No solution yet

I have Homey (not Homey Pro) and experiencing same issue.

I did received information that it was send to the development team. I sended a reminder today with the question what the status of the issue is.

Contacted support and sent a diagnostics log having the same issue. For weeks noW!!!

To all with this issue, If you accept to remove all insight data you could try this: Probably you can’t view your insights anyway, Go to https://developer.athom.com/tools/api-playground Execute the following command: Homey.insights.deleteLogs(); You will lose all insights, but if that was …

Hi, just checked insights and they seems to be working again

Homey insights and backup errors!

Questions & Help

Dijker February 18, 2020, 6:32am 2

Contact support and send a diagnostics log.

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Homey insights and backup errors!

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